• E-Commerce Operations Manager job in Phoenix, AZ…

    Grand Canyon University (Phoenix, AZ)


    E-Commerce Operations Manager job in Phoenix, AZ with Grand Canyon University

     

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    E-Commerce Operations Manager

     

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    Job Description

    Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

     

    Grand Canyon University’s Lope Shops offer compelling college clothing and accessories. We have been committed to providing our customers with the best possible service-and to improving it every day. We believe college fashion is a business of optimism, and in that spirit, we continue to grow and evolve for our students.

     

    Grand Canyon University is currently hiring for a new E-Commerce Operations Manager. T he E-Commerce Operations Manager is r esponsible for the management of the Lope Shops’ e-commerce operation, fulfillment, customer service, and Love-A-Lope student care package program. The E-Commerce Operations Manager will oversee a team of 2-4 student workers to complete these.

    What you will do:

    + Manages e-commerce order processing and shipping to ensure customer orders are processed accurately and shipped according to daily schedule.

    + Oversees student workers to complete daily e-commerce tasks, care package tasks, and other assigned duties.

    + Monitors and reports order anomalies to minimize fraud.

    + Monitors shipping supply levels and conducts monthly inventory for re-supply.

    + Ensures the e-commerce shipping area remains clean and organized.

    + Provides exceptional customer service via phone and email, to include taking orders, troubleshooting website issues, and resolving customer concerns in a timely manner.

    + Ensures customer returns are processed in a timely manner and in accordance with the Lope Shop e-commerce return policy.

    + Ensures inventory adjustments are made properly and timely for returns, exchanges, and replacements.

    + Work with shipping carriers to resolve package delivery issues as they arise.

    + Proactively identifies operational problems, suggests solutions, and independently resolves issues.

    + Analyzes data to monitor performance and plan improvements and demand.

    + Works to optimize search results and improve keywords.

    + Ensures website maintenance tasks are completed, as scheduled, and logged upon completion.

    + Makes HTML/CSS tweaks and adjustments to website as needed.

    + Plans and executes the Lope Shops’ Love-A-Lope student care package program.

    + Coordinates with E-Commerce Media Manager to produce, print, and mail care package marketing material in July of each year.

    + Oversees care package order management, customer service, and support.

    + Oversees Love-A-Lope care package program details and purchasing for packages.

    + Ensures care package preparation is completed, as scheduled, for distribution.

    + Sends and verifies delivery of care package pickup notifications according to defined schedule.

    + Interacts routinely (telephone and email) with customers, management, warehouse staff, and vendors.

    + Other duties as assigned.

    What you will need:

    + Bachelor’s degree in technology, business, or marketing preferred.

    + 2+ years of relevant working experience.

    + Proficiency in analyzing data to derive actionable insights.

    + Supervisory experience.

    + Working experience with e-commerce platforms, website design, and analytics.

    + Experience with POS and warehouse systems.

    + An equivalent combination of education, training and relevant work experience from which comparable knowledge, skills and abilities have been achieved may be substituted upon supervisor’s approval.

    + Valid driver’s license and clean driving record.

    + Must successfully pass background checks

    + Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

    Why work at GCU:

    + Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

    + Generous time off plan and 11 paid holidays

    + Paid time off to volunteer in the community or at GCU sponsored events

    + Free covered parking

    + We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

    + Free on-site gyms on campus

     

    Application Instructions

     

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

     

    Apply Online (https://gcu.wd1.myworkdayjobs.com/GCU/job/AZ-Phoenix/E-Commerce-Operations-Manager\_R000061657)

     

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    E-Commerce Operations Manager

     

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    Phoenix, AZ (https://maps.google.com/maps?q=- Phoenix, AZ, 85001)

     

    Posted: 7/7/2025

     

    Job Status: Full Time

     

    Job Reference #: R000061657