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Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

_To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position._

Who we’re looking for

We’re seeking a hands-on **Senior Software Engineer** with deep expertise in **NICE CXone** contact center technologies and software development. Ideal candidates are hands-on, technically well versed in CCaaS technologies and passionately lead the complex CX omnichannel digital transformation projects in both client-facing and collaborative engineering environments.

What you’ll be doing

+ Serve as a strategic thought leader in CX transformation and omnichannel technology, driving innovation and best practices across the organization.

+ Define and uphold high technical standards for development and operations, including coding practices, architecture, and deployment processes.

+ Lead the architecture, design, and implementation of scalable NICE CXone solutions, including ACD, IVR, Auto Dialer, Omnichannel, Studio, Interaction Analytics, WFM, CRM integrations, LiveVox dialer, Medallia surveys, and Auto Attendant.

+ Develop and maintain custom scripts and integrations using NICE CXone Studio.

+ Design, build, and troubleshoot API-based integrations and web services.

+ Leverage programming languages such as C#, C++, Java, JavaScript, and Python to enhance and extend NICE CXone capabilities.

+ Conduct unit and system testing to ensure platform performance, scalability, and reliability.

+ Collaborate with internal and external stakeholders to translate business requirements into robust technical solutions.

+ Present technical strategies, solution architectures, and demos to executive stakeholders.

+ Stay abreast of industry trends, emerging technologies, and innovations in contact center solutions.

+ Lead business analysis and process optimization initiatives within contact center environments.

+ Oversee code reviews, defect resolution, and delivery using Agile and Waterfall methodologies.

+ Evaluate and pilot emerging technologies to drive continuous improvement.

+ Mentor team members, support recruitment efforts, and promote Agile best practices across the team.

What You Bring

+ 7+ years of hands-on experience with the NICE CXone suite, including implementation, reporting, dashboards, and workflow design.

+ Deep expertise in CXone Studio scripting and advanced contact routing.

+ 7+ years of software development experience using JavaScript, Java, or C#.

+ Strong understanding of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools.

+ Proficiency in REST APIs and web service integrations.

+ Solid database knowledge, preferably with AWS Postgres.

+ Strong grasp of CCaaS architecture and network infrastructure.

Added Bonus

+ Bachelor’s in computer science, IT, or Engineering (preferred)

+ Prior work with digital transformation or process automation tools

+ Certifications in NICE CXone or process automation tools

+ 3+ years of structured Software Development experience using Spring / Spring Boot

+ Prior knowledge of implementing AI/AL features in an enterprise environment.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

+ A work environment built on teamwork, flexibility, and respect

+ Professional growth and development programs to help advance your career, as well as tuition reimbursement

+ Team Member Vehicle Purchase Discount

+ Toyota Team Member Lease Vehicle Program (if applicable)

+ Comprehensive health care and wellness plans for your entire family

+ Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

+ Paid holidays and paid time off

+ Referral services related to prenatal services, adoption, childcare, schools and more

+ Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected] .