• Help Desk Technician

    TEKsystems (Rochester, NY)


    Description

    TEKsystems' client in the Rochester, NY area is seeking a Help Desk Technician on a 12 month contract basis. On a day to day, this candidate will be providing customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing remote communication with the end user as well as onsite repair and analysis 50% of the time. Will escalate complex problems to Help Desk Level 3.

     

    We are seeking a customer service-oriented Help Desk Technician with a strong focus on Windows support to provide technical assistance to users in an efficient and accurate manner. You will be the front line, solving basic technical problems and providing support for all assigned areas.

    Responsibilities:

    - Serve as the first point of contact for customers seeking technical assistance over the phone, email, or chat.

     

    - Perform remote troubleshooting through diagnostic techniques and pertinent questions.

     

    - Determine the best solution based on the issue and details provided by customers.

     

    - Walk customers through the problem-solving process.

     

    - Direct unresolved issues to the next level of support personnel.

     

    - Identify and suggest possible improvements on procedures.

     

    - Provide specialized support for Windows operating systems, including installation, configuration, and troubleshooting.

     

    - Support users with Windows-based applications and software.

     

    - Manage and troubleshoot issues related to Windows updates and patches.

     

    - Ensure security and compliance of Windows systems.

    Requirements:

    - Proven experience as a help desk technician or other customer support role.

     

    - ServiceNow Ticketing Experience

     

    - Good understanding of computer systems, mobile devices, and other tech products.

     

    - Ability to diagnose and resolve basic technical issues.

     

    - Proficiency in English.

     

    - Excellent communication skills.

     

    - Customer-oriented and cool-tempered.

     

    - BS degree in Information Technology, Computer Science, or equivalent.

     

    Skills

     

    Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows 10, Active directory, Windows, Support, Phone support, Ticketing system, Servicenow, Desktop, Technical support, Helpdesk troubleshooting

     

    Additional Skills & Qualifications

     

    Nice to have: Mac knowledge, bilingual is a plus

    Experience Level

    Intermediate Level

     

    If you are interested in this opportunity, please submit your resume, and a recruiter will reach out!

    Pay and Benefits

    The pay range for this position is $25.00 - $28.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Rochester,NY.

     

    Application Deadline

     

    This position is anticipated to close on Jul 18, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.