• Educator & Staff Development

    Washington County Hospital and Clinics (Washington, IA)


    Educator & Staff Development

    Job Details

    Job Location

     

    Washington Co Hospital - Washington, IA

    Position Type

    Full Time

     

    Job Shift

     

    Day

     

    Job Category

     

    Health Care

    Description

    SUMMARY

    This person will design, implement, and oversee education and training programs for clinical and non-clinical staff, with a focus on customer service excellence. This role will be responsible for new employee onboarding, staff retraining and development, ongoing compliance education, and serving as a subject matter expert (SME) for hospital-wide customer service and engagement standards.

     

    The requirements listed below are representative of the knowledge, skill, and/or ability to be successful.

     

    DUTIES/RESPONSIBILITIES (include but are not limited to the following)

     

    Training & Education Program Development

     

    + Develop and deliver comprehensive training modules on customer service, communication, and patient experience.

    + Design onboarding programs for new employees to ensure seamless integration and understanding of hospital culture and expectations.

    + Create and update mandatory education courses (e.g., HIPAA, infection control, patient safety, cultural sensitivity).

    + Incorporate adult learning principles and interactive techniques into course design.

     

    Ongoing Education & Retraining

     

    + Conduct regular touch-bases and refresher trainings for existing staff to maintain service quality.

    + Identify staff development needs through feedback, surveys, observations, or performance reviews.

    + Collaborate with department leaders to tailor training based on team-specific needs.

     

    Program Management & Compliance

     

    + Ensure education programs align with state/federal regulations, hospital accreditation standards, and internal policies.

    + Maintain accurate training records and reports for audits and compliance tracking.

    + Partner with HR and Compliance to monitor mandatory education completion rates.

     

    Content Creation & SME Support

     

    + Develop engaging training content using multimedia tools (slides, videos, interactive software).

    + Act as the subject matter expert for customer service training within the organization.

    + Stay current on best practices in healthcare education, service excellence, and adult learning methodologies.

    + Other duties as assigned.

    Qualifications

    EDUCATION AND/OR EXPERIENCE

    + Bachelor’s degree in Education, Nursing, Healthcare Administration, or a related field (Master’s preferred).

    + Minimum 3 years of experience training/education.

    + Demonstrated experience in instructional design and employee development.

    + Past experience (or education) working with all age groups

    SKILLS AND ABILITIES

    + Strong verbal communication skills with prevalent professional demeanor

    + Outstanding customer service skills

    + Ability to handle sensitive and confidential situations and adhere to HIPAA standards

    + Ability to work independently

    + Excellent communication, presentation, and interpersonal skills.

    + Strong organizational and project management abilities.