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Overview

Supervise the Operations Command Center and their day to day functions. Ensuring efficient operational and customer support is met to company standards. Schedules employees and monitors employee activities and tools used to meet and exceed department objectives.

This role is bonus eligible.

Responsibilities

+ Oversees and directs OCC daily functions to ensure that department standards for efficiency, accuracy, and support are met or exceeded. (30%)

+ Monitors the activities and work assignments of Sr. Dispatchers & Dispatchers/Route Planners to achieve department and company objectives. (20%)

+ Audits procedures, analyzes operating data and reports, and resolves identified problems to achieve efficient use of labor and tools. (15%)

+ Monitors and completes numerous reports and develops efficient trackers and tools for Dispatcher & Distribution center support. (15%)

+ Continuously look for opportunities to innovate, automate and bring efficiency to the department. (10%)

+ Plans and schedules manpower (5%)

+ Plans and coordinates support check-ins with Distribution Centers. (5%)

+ Performs other related and assigned duties as necessary.

Qualifications

Education and experience equivalent to:

Education/Certification:

Bachelor’s degree in business administration or related field from an accredited college or university.

Experience:

3 to 6 years of work experience in transportation, fleet management, distribution, or warehousing, including supervisory responsibilities.

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

+ Project management concepts and techniques (E)

+ Relevant safety policies, practices and procedures (E)

+ Management/supervisory concepts and techniques (E)

+ Computer-based routing systems (E)

+ On-board computer systems (J)

+ Equipment specifications (B)

+ Budgetary concepts and procedures (J)

+ Storage and shipment of food or allied products. (J)

+ DOT policies and procedures (J)

Skill and ability to:

+ Serve as a team member, facilitator and/or leader as the team role warrants

+ Lead a diverse workforce of approximately 10 or more employees in a 24 hour/7 day per week operation

+ Plan and evaluate support efficiency

+ Manage and motivate employees in a team-based environment

+ Interpret transportation operations anomalies and identify appropriate solutions

+ Prepare a variety of comprehensive administrative and technical documents and reports

+ Prepare and deliver presentations to management, customers, regulatory agencies and other representatives of external organizations

+ Assist in developing operational analyses reports and subsequent forms

+ Use various logistics and analytical PC-based software programs

+ Work effectively in a general business environment, with a focus on high levels of quality and customer service

+ Travel via airplane and drive an automobile

+ Act in accordance with GSF’s Values and Creed

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Supervises, through subordinate management, 10 or more employees, including hourly staff. Manages projects with significant financial and customer-service impact.

PERFORMANCE CATEGORIES

+ Productivity/quality standards

+ Budget

+ Cost containment

+ Teamwork within the department and across departments

+ Project assignment standards

+ Customer satisfaction

+ External relationships with regulatory agencies

+ Employee development to meet GSF’s projected near- and mid-term objectives

+ Recruitment and retention of workforce to meet GSF’s diversity objectives

+ Safety of employees

+ Safety of facility and warehouse equipment

+ Teamwork within the department and across departments

LocationUS-TX-Frisco

Job ID 2025-22203

Category Transportation