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Administrative Support Assistant 3
- Iowa Department of Administrative Services (Ankeny, IA)
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Administrative Support Assistant 3
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Administrative Support Assistant 3
Salary
$41,100.80 - $60,174.40 Annually
Location
Ankeny - 50021 - Polk County, IA
Job Type
Full-time
Job Number
26-00034
Agency
645 Iowa Department of Transportation
Opening Date
07/07/2025
Closing Date
7/17/2025 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Jarid Catrenich - [email protected]
+ Description
+ Questions
Job Description
The Iowa DOT is looking for a dependable, driven applicant to fill a key position supporting customers of DOT programs, such as law enforcement, county treasurers and licensed vehicle dealers. ThisAdministrative Support Assistant 3will conduct a variety of routine transactions pertaining to dealer licensing, vehicle rate setting, vehicle record maintenance, and emergency vehicle authorizations among other duties. Be part of a cohesive team with proven success in providing critical support to necessary vehicle transactions across the state!
Iowa Department of Transportation’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values:Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
Location : Customer Services Bureau, Motor Vehicle Division, Ankeny, Iowa
Shift : Monday through Friday, 8:00 am - 4:30 pm
As an Administrative Support Assistant 3, your duties will include, but are not limited to:
- Fulfill a variety of services for customers of DOT programs, including dealer licensing and permits, vehicle registration rates, county treasurer transaction assistance, and other products
- Work with customers in-person, by phone, by e-mail and letter to identify and resolve problems
- Maintain security and privacy of records
- Assist management in identifying process improvements
What you will need to succeed in this position:
- Experience working large volumes of transactions in an IT transactional environment
- Ability to interpret laws, rules, policies, and procedures
- Customer service skills to handle issue resolution and external contact
- Ability to provide technical support through phone, e-mail, and written instruction
- Attention to detail
What we offer YOU:
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
- Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here (https://das.iowa.gov/media/4378/download?inline=) .
- Opportunities for professional growth and development.
- Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions.
- Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website (https://das.iowa.gov/human-resources/employee-and-retiree-benefits/employees) !
You have the freedom to flourish in Iowa – Apply today!
The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: [email protected]
Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
+ Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
+ A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
+ Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
+ Yes - I understand and agree.
+ No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?
+ Yes
+ No
04
Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
+ Yes
+ No
05
Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?
+ Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
+ I am not a current permanent State of Iowa executive branch employee
+ I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
Required Question
Employer
State of Iowa
Agency
645 Iowa Department of Transportation
Address
800 Lincoln Way
Ames, Iowa, 50010
Website
https://iowadot.gov/careers/
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