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Are you passionate about patient care and looking to make a real impact? Our Pinnacle West Shore office is seeking a dedicated full-time Patient Service Coordinator to join our compassionate team in Mechanicsburg, PA. ( _2020 Technology Parkway, Suite 3200 3rd floor, Mechanicsburg, PA 17050_ ). This location offers free parking!

*Travel to other locations may be required to assist with staffing/coverage needs on as needed basis.

This position plays a vital role in supporting physicians by performing both front and back-office responsibilities to ensure a seamless and satisfying patient experience. Daily duties include rooming patients, taking vital signs, preparing charts, managing supply inventory, patient check in and out, and maintaining clean and organized exam rooms.

_Why Choose UPMC?_

+ We prioritize patient well-being and employee satisfaction.

+ Discover the array of benefits awaiting you as a UPMC team member on our blog (https://mycareer.upmc.com/10benefits/) including tuition reimbursement of up to $6,000 per academic year at any accredited institution for you and your dependents.

+ Progress through our dedicated Medical Assistant career ladder, designed to cater to various levels of education and experience.

Join our mission to make a meaningful difference in the lives of our patients. Apply today and take the next step in your healthcare career with UPMC Hillman Cancer Center!

Responsibilities:

+ Completes vital signs, specimen testing and EKGs as needed.

+ Organizes daily schedule of patients, greet patients and assigns rooms.

+ Order supplies for the unit as necessary.

+ Maintains competency requirements.

+ Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.

+ Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.

+ Participate in interdisciplinary activities such as staff meetings and other committees as assigned.

+ Other Duties as Assigned.

+ Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.

+ Anticipates and responds to meet customer needs.

+ Respond appropriately to crisis situation as a team member.

+ Participates in interdisciplinary activities such as staff meetings and other committees as assigned.

+ Assists in the registration of patients to include verification and confirmation of health insurance coverage.

+ Immediately report any situation that may impact safety of patients, visitors and staff.

+ Provides front desk coverage as assigned.

+ Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.

+ Account for all customers in the clinic.

+ Provides lobby/waiting room coordination and supervision.

+ Serve as liaison between customer and clinic staff.

+ Collects 100% of copays daily and correctly balances at the end of each day.

+ Coordinates scheduling to include testing.

+ Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

+ High School graduate or equivalent required.

+ Minimum of three years of direct patient care and or phlebotomy experience.

+ Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

+ Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.

+ Possesses excellent organizational skills.

Licensure, Certifications, and Clearances:

+ Medical Assistant or Phlebotomy licensure preferred

+ CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

+ Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran