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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910078 Pediatric Rheumatology

Work Shift:

UR - Day (United States of America)

Range:

UR URCD 204 H

Compensation Range:

$19.47 - $25.77

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL SUMMARY

The Physician Support Representative III (PSR) serves as the initial contact to the Division of Pediatric Rheumatology. The PSR works with a team of 3-4 staff to support approximately 8 physicians and mid-level providers in the Department of Pediatrics. Will triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR). Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions.

The PSR III also serves as the patient referral and prior authorization specialist, with oversight of data and compliance to enterprise standards and referral and prior authorization guidelines. Communicates regularly with patients, families, clinical and non-clinical staff, identifying barriers to appointment compliance, insurance company barriers and tracking all assistance provided. Accountable for planning, execution, appeals and efficient follow through on all aspects of the process which has direct, multifaceted impact (quality, financial, patient satisfaction, etc.) on patient scheduling, treatment, care and follow up. Adheres to approved protocols for working referrals and prior authorizations.

Candidate will use eRecord and OnBase, as well as distribute mail and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities (ICARE—an acronym for Integrity, Inclusion, Compassion, Accountability, Respect and Excellence) provides the foundation for how we treat people at this Medical Center. Achieving our strategic vision depends on all of us living out these values and embracing the diversity of our faculty, staff, students, trainees and patients.

ESSENTIAL FUNCTIONS

Clinical Support (35%)

+ Interacts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office.

+ Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately.

+ Must be able to communicate effectively and relay information correctly and efficiently in a complex medical environment.

+ Serves as office expert for Pediatric Rheumatology.

+ Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.

+ Manages referrals (via eRecord and fax/mail) and schedules patient visits.

+ Registers patient demographic and insurance information.

+ Serves as liaison, appointment coordinator, and patient advocate between the referring office, specialists and patient to assist in the coordination of scheduled visits and procedures incorporating all incoming referrals to the department using Epic Referral work queues.

+ Responsible for clinical prep.

+ Obtains and ensures referral paperwork is scanned into patient charts prior to each visit.

+ Prints labels and prepares clinical documents and delivers to clinic.

+ Ensures appropriate clinic paperwork is scanned into the chart after the visit.

+ After each clinic, reviews schedules/office note encounters for scheduling follow up.

+ Works with Supervisor, Clinical Administration to ensure outpatient clinics are opened and closed appropriately.

+ Develops and works “bump” and reminder lists effectively, timely and accurately.

+ Attends clinic, as necessary.

+ May perform check-in and/or check-out duties.

+ Schedules follow-up appointments for patients.

+ Provides clinical and clerical support to providers.

Administrative (5 %)

+ Attends office staff meetings and other relevant meetings, as requested.

+ Provides clerical assistance, including distributing mail, create routine & non-routine mail correspondence to families & outside offices, scanning, faxing and errands.

+ Other duties, as assigned

Inpatient Admissions & Procedure Scheduling/Coordination:** **(20%)

+ Assists Providers in reaching out to multiple offices to coordinate non-clinical inpatient & outpatient procedures.

+ Schedules all necessary imaging, tests, & labs associated with the procedure.

+ Coordinates all providers needed to be available for the procedure, including AMPS clinics, infusions, joint injections, etc.

+ Completes & submits all paperwork needed for procedure(s).

+ Serves as main point of contact for patients, pre and post-operative.

Provider Support & External Coordination:** **(30%)

+ Assists Providers in patient care transfer to external offices & departments.

+ Provides & requests all necessary medical documents & records to & from external offices and patients as needed.

+ Assists families with coordinating multi divisional appointments internal & external.

+ Reviews incoming patient visit referrals for proper scheduling and distribution.

+ Assists Providers with contacting families to provide test results.

+ Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.

+ Researches hospital medical records for information requested by physicians, insurance companies, & families.

+ Applies provider preferences in protocols is selecting from multiple possibilities to execute and/or delegate follow up actions based on provider’s patient notes.

Misc.** **(10%)

+ Provides insurance companies with information needed for services, testing, & labs.

+ Assembles, from multiple tabs within the electronic medical record, the necessary details for review and inclusion when completing disability paperwork.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

+ High School diploma and 2 years of relevant experience required, or equivalent combination of education and experience Required.

+ Equivalent combination of education and experience Required.

KNOWLEDGE, SKILLS AND ABILITIES

+ Must prioritize exceptional patient care with compassion and respect. Demonstrated customer service skills, specifically strong oral and written communication skills.

+ Medical Terminology, experience with surgical/appointment scheduling software (such as Flowcast), Microsoft Office and electronic medical records preferred.

+ Demonstrate accuracy in all correspondence including eRecord required.

+ Ability to work in a fast-paced, stressful environment, and demonstrate efficiency in prioritizing assignments while working successfully with a team Preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.