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Job Description Summary

Responsible for supporting and maintaining critical applications and related data processing platforms and services. Owns and is accountable for application and platform SLA's against operational commitment. Owns application security & compliance ensuring application & data integrity

Job Description

Roles and Responsibilities

+ Ensure compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope

+ application monitoring and outage reporting leveraging a consistent tool and approach across multiple applications

+ Leads complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team and internal supporting organizations

+ Manage a vendor support team of technical and functional experts, interacting directly with other cross-functional support teams for timely resolution of production application issues

+ Proactively identifies and removes obstacles or barriers on behalf of the team

+ Creates a culture of customer focus and high performance to drive innovation through continuous customer engagement

+ Ensure conformance to Operations support standards / practices

+ Responsible for internal IT processes like Change Control, patch application testing, coordination and communication for outages

+ Build strong team relationships with multiple stakeholders including business, support teams, vendors, and end users.

+ Partner with stakeholders to prioritize and lead mandatory compliance, productivity and business initiatives

Education Qualification

+ Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience

+ Minimum 3 years of professional experience of MES support

+ Note: Military experience is equivalent to professional experience

Eligibility Requirement:

+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Qualifications:

Business Acumen:

+ Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics

Leadership:

+ Coach and mentor team members.

+ Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget

+ Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits

+ Participate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:

+ High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

+ Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers

+ Change oriented –actively generates process improvements; champions and drives change initiatives; confronts

+ Ability to work with global teams, act independently and as part of a team

+ Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice

+ Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate

+ Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives

+ Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** Yes

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.