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Overview

We are seeking a SharePoint Online Trainer to deliver effective training sessions that help end-users confidently navigate and utilize SharePoint Online. This role includes developing clear and concise tip sheets and tutorials, managing content on our internal resource site to ensure it remains current and accessible. The Trainer will also support the team with creation and management of SharePoint sites as needed.

This position is responsible for ensuring staff readiness and success in adopting and effectively using enterprise computer systems. The Training Specialist-Institutional Systems delivers training and education to various levels of employees in a variety of settings, including traditional classroom, one-to-one, small group and e-learning.

_As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA_

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

+ Creates lesson plans, training exercises and aids, reference documents, evaluation tools, and online training materials.

+ Serves as a member of IT or operational project teams to support the development and customization of systems. Provides feedback on system quality and features.

+ Assists in developing and translating operational workflows into the education and training process.

+ Assists management in the development and deployment of department and organizational training plans.

+ Conducts training of institutional systems and related processes.

+ Provides on-site user support, troubleshoots user problems.

+ Responds to phone calls, email inquiries, and trouble tickets from users on a variety of training and application topics.

Knowledge / Skills / Abilities

+ Ability to perform the essential functions of the job as outlined above.

+ Demonstrated computer, organization, human relation, and effective verbal and written communication skills.

+ Ability to manage time and prioritize tasks.

+ Demonstrated teaching, customer service, and resource coordination skills.

+ Ability to identify different learning styles and adapt the teaching method accordingly.

+ Ability to learn and become proficient on the systems they train.

Qualifications

Qualifications** **Required

+ Bachelor's degree or equivalent experience in Education, Communication, Information Systems, Computer Science, Organizational Development, Organizational Behavior, Human Resources, Business, or a related area.

+ Two year of experience organizing and conducting adult education.

Qualifications (Preferred)

Preferences

+ **Expertise in SharePoint Online** : Deep understanding of SharePoint Online features, including site creation, page editing, document libraries, lists, and permissions management.

+ **Training & Facilitation Skills** : Proven ability to deliver engaging, clear, and effective training sessions to end users with varying levels of technical proficiency.

+ **Content Creation** : Experience creating user-friendly training materials such as tip sheets, quick reference guides, video tutorials, and help center content.

+ **Communication Skills** : Strong verbal and written communication skills, with the ability to explain technical concepts in a simple, accessible way.

+ **Instructional Design** : Familiarity with adult learning principles and instructional design methodologies to create impactful learning experiences.

+ **Customer Service Orientation** : Demonstrated ability to provide responsive, empathetic support to end users and address their learning needs.

+ **Problem-Solving** : Ability to troubleshoot common SharePoint issues and guide users through solutions.

+ **Collaboration Tools Knowledge** : Understanding of Microsoft 365 ecosystem, including Teams, OneDrive, and Outlook, and how they integrate with SharePoint.

+ **Project Management** : Ability to manage multiple training initiatives, track progress, and meet deadlines.

+ **Continuous Improvement Mindset** : Willingness to gather feedback and iterate on training materials and delivery methods.

Physical Requirements

Listening, Sitting, Speaking

Multi-lingual Candidates Welcomed

_To inquire about this posting, email: [email protected]_

EEO Statement

_University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations._

_All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._

_University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._

_To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/_

_Online reports may be submitted atoeo.utah.edu/_

_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules._

_This position may require the successful completion of a criminal background check and/or drug screen._

**Requisition Number** _76448_

**Reg/Temp** _Regular_

**Employment Type** _Full-Time_

**Shift** _Day_

**Work Schedule** _Monday - Friday, 8 am - 5 pm_

**Clinical/Non-Clinical Status** _Non-Clinical_

**Location Name** _Information Technology Services_

**Workplace Set Up** _Hybrid_

**_City_** _SALT LAKE CITY_

**_State_** _UT_

**Department** _COR ISC 17A ITS ADMIN_

**Category** _Educational/Training_

**Workplace Set Up** _Hybrid_