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Overview

An Assistant General Manager, as the senior member of the General Manager's Staff, is charged with the responsibility of organizing and directing subordinate personnel in all aspects of required procedures and standards necessary to maintain a professional first-class day-to-day operation. The following is a list of major duties to be performed by each Assistant General Manager.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

Schedule: Thursday - Monday 2pm - 10pm

An Assistant General Manager, as the senior member of the General Manager's Staff, is charged with the responsibility of organizing and directing subordinate personnel in all aspects of required procedures and standards necessary to maintain a professional first-class day-to-day operation. The following is a list of major duties to be performed by each Assistant General Manager:

+ Maintain close liaison with the General Manager on all aspects of the operation, on a daily basis, advising of any problems encountered or anticipated which should be discussed and resolved.

+ Be responsible in matters normally requiring the decision of the General Manager, to act on his/her behalf should he/she be absent or unavailable. Such actions are to be documented, outlining the incident or subject and the resolution of the problem.

+ Monitor and review on a daily basis all required logs, for completeness and accuracy, assuring that proper accumulation of permanent records is maintained. Use those records to create our billing for DFW Airport.

+ Maintain close liaison with Maintenance Technicians on day-to-day shuttle problems and assure cooperation of ABM Aviation personnel with regard to shuttle malfunctions.

+ Monitor and review driver schedules to ascertain that staffing requirements are being maintained and overtime demands are kept minimal.

+ Be responsible for the replacement of personnel losses, through the utilization of the standard hiring practices established, ensuring that an adequate staff is maintained.

+ Evaluate the progress of employees within the trainee probationary periods, advising them of areas needing improvement before permanent status can be assigned.

+ In conjunction with job performance information, provided by the Shift Leads and the utilization of all available records, evaluate the progress of employees. Provide or arrange additional training when necessary and counsel those with poor attendance records.

+ Prepare and maintain Lead Staff schedules to ensure maximum utilization of available personnel. Contemplated changes of shift assignments are to be discussed and mutually agreed upon with the General Manager prior to the initiation of such change.

+ Conduct preliminary investigation on any customer complaint.

+ Conduct preliminary investigation on all matters of discipline.

+ Be familiar with and enforce all policies set forth by DFW Airport.

+ Review weekly attendance reports.

+ Prepare and update Training Manuals for all personnel.

+ Manage the Lytx camera program.

+ Other duties as assigned.

REQNUMBER: 120847

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.