• Health Equipment Support Specialist-FT/PT Dayton

    Premier Health (OH)


    Health Equipment Support Specialist

     

    Fulltime/Part-time

    Position information

    **Title** : Health Equipment Support Specialist

    **Facility** : Fidelity Health Care

    **Job Reports to** : Supervisor, Case Manager

    General Summary/Responsibilities:

    The Health Equipment Support Specialist (driving position) will coordinate the installation, delivery, and pickup of remote patient monitoring (RPM) equipment. Manages equipment inventory and assists clinicians with clerical

    Qualifications

    Education

    **Minimum Level of Education Required:** High School completion / GED

    Additional requirements:

    • **Type of degree** : N/A

    • **Area of study or major** : N/A

    • **Preferred educational qualifications** : N/A

    • **Position specific testing requiremen** t: N/A

    Licensure/Certification/Registration

    • N/A

    Experience

    **Minimum Level of Experience Required:** No prior job-related work experience

    **Prior job title or occupational experience:** N/A

    **Prior specific functional responsibilities:** N/A

    **Preferred** **experience:** Two years of related experience is preferred.

    **Other** **experience requirements:** N/A

    Knowledge/Skills

    + Excellent computer skills necessary.

    + Excellent customer service skills required

    Organizational Standards

    + Accountable for monitoring inventory of remote patient monitoring (RPM) equipment.Responsible for uploading and assigning patients to appropriate available units.

    + Coordination of timely RPM unit delivery, installation and/or pickup.Troubleshooting with clinical coordinator, including initial video conference outreach.

    + Education to patients on how to use the RPM equipment and who to reach out to for assistance if needed.

    + Coordinate the installation and testing of equipment.Monitoring equipment and system performance, solving issues and escalating as appropriate.

    + Assists RPM Clinicians with clerical duties

    + Demonstrates professional etiquette and courtesy when interfacing with customers. Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action with disease management staff.

    + Responsible for maintenance, delivery, installation, initial demonstration and troubleshooting of RPM units.

    + Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.

    + Practices regular and consistent attendance and punctuality.

    + Maintain strict confidentiality and follow HIPAA guidelines.

    + Treat patients and families with dignity and respect.

    + Use customer friendly, professional communication at all times.

    + Perform other related work as required.