• Fraud Hotline Client Experience Specialist

    First Horizon Bank (Maryville, TN)


    Description

    **Location:** On site at location listed in job posting.

    **Hours Of Operation:** Monday - Friday 7am-7pm EST

    Position Overview:

    The Fraud Hotline Client Experience Specialist plays a critical role in supporting the Fraud Hotline Team. This associate is responsible for a variety of administrative functions, including assisting with training and onboarding, supporting recruiting efforts, processing login requests, maintaining procedural documentation, and performing general administrative duties. This position enables our associates to provide timely, effective support to our clients by ensuring all hotline processes and resources are up-to-date and running smoothly.

    Key Responsibilities:

    + Assist with the coordination and scheduling of training sessions for new and existing Fraud Hotline associates.

    + Support the recruiting process by coordinating interviews, processing onboarding paperwork, and communicating with candidates as needed.

    + Process and track login and system access requests for associates; liaise with IT when needed.

    + Maintain up-to-date knowledge of Fraud Hotline policies, procedures, and best practices; regularly update procedural documentation.

    + Help develop and maintain training materials, job aids, scripts, and process guides for all Fraud Hotline functions.

    + Respond to associate questions regarding hotline operations, procedures, and troubleshooting.

    + Track training completion, certifications, and other compliance requirements for team members.

    + Provide general administrative support, including managing team calendars, coordinating meetings, and assisting leadership with departmental projects.

    + Monitor shared email inboxes and respond to requests or escalate issues as appropriate.

    + Support performance reporting through data entry and basic report generation as directed by leadership.

    + Maintain a high level of confidentiality and professionalism when handling sensitive information.

    Qualifications:

    + High School diploma or equivalent required; Associate or Bachelor’s Degree preferred.

    + Experience in administrative support, customer service, or banking operations preferred.

    + Strong organizational, communication, and interpersonal skills.

    + Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

    + Ability to manage multiple priorities and work independently in a fast-paced environment.

    + Attention to detail and commitment to accuracy.

    + Experience working with confidential or sensitive information.

    About Us

    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_\_https:/www.firsthorizon.com/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

    Benefit Highlights

    • Medical with wellness incentives, dental, and vision

    • HSA with company match

    • Maternity and parental leave

    • Tuition reimbursement

    • Mentor program

    • 401(k) with 6% match

    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.