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_What Revenue Cycle Management (RCM) contributes to Cardinal Health_

Practice Operations Management oversees the business and administrative operations of a medical practice.

Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero.** **_Directly supporting cCare, the largest private oncology practice in California, our experienced revenue cycle management specialists simplify and optimize the practice’s revenue cycle, from prior authorization through billing and collections._

_What is expected of you and others at this level_

Acquires job skills and learns company policies and procedures to complete standard tasks

Works on basic and routine assignments

Selects correct processes from prescribed rules or guidelines

Work is closely managed and follows detailed instructions

Seeks regular guidance and advice from supervisor

_Job Purpose:_

The Refund Specialist is responsible for analyzing data to determine whether refunds are warranted based on contractual agreements and payments received. This role ensures accurate and timely processing of overpayments, working closely with internal teams to resolve credit balances and maintaining compliance with regulatory guidelines.

_Essential Functions:_

Review EOBs and ensure allowances, adjustments, unallocated payments, and overpayments are posted correctly

Review and resolve accounts with credit balances/request refunds and/or adjustments as necessary

Generate reports to identify outstanding credit balances and prepare refund packages as necessary

Process refunds and credit balances

Identify account problems, patterns, and trends

Assist with additional payment-related functions as necessary

Assist and respond to reports in a professional manner

Comply with state/federal regulations and adhere to HIPAA and PHI guidelines

Communicate refund status with insurance companies

Maintain refund tracking spreadsheet for all refund requests

Follow up on requests submitted to ensure payment has been received

Cross trained to perform other duties as assigned to meet business needs

_Qualifications_

0-2 years of experience, preferred

High School Diploma, GED or equivalent work experience, preferred

Prior experience in healthcare billing and/or payment posting preferred

Strong understanding of EOBs and Electronic Remittance Advices (ERAs)

Proficient in Microsoft Office Suite (Word, Excel, Outlook); comfortable navigating billing software and online systems

10-key by touch preferred

Strong organizational and time-management skills; able to multitask effectively

Customer service orientation with a professional demeanor

High level of accountability, integrity, and adaptability

Ability to maintain composure under pressure and meet deadlines

Strong interpersonal skills and the ability to work across teams

Self-motivated with demonstrated initiative and follow-through

Excellent attention to detail and problem-solving skills

Strong written and verbal communication skills

Anticipated hourly range:** **$21.00 – 23.43 USD Hourly

Bonus eligible: No

Application window anticipated to close:** **9/25/25 *if interested in opportunity, please submit application as soon as possible.

Benefits:** **Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._

_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._

_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)