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Job Description:

Manages individual and group agent support activities across all markets. Responsibilities include agent communication, curriculum development, training, onboarding activities, event planning and execution, relationship building, project management, problem resolution, and system and process improvement.

This is a hybrid positions; office location is Murray, Utah

Job Description

Manages individual and group agent support activities across all markets. Responsibilities include agent communication, curriculum development, training, onboarding activities, event planning and execution, relationship building, project management, problem resolution, and system and process improvement.

Essential Functions

+ Lead and collaboratively work with other departments to solve escalated service issues that impact agents and agencies with a focus on quick resolution.

+ Manage, maintain and revise process workflows with focus on improved efficiency and automation; emphasis on improving operational capacity; support new product offerings by working with cross functional teams to develop training content; work closely with Salesforce and sales system teams to improve efficiency, automation, and key metrics.

+ Support Agent Experience director by attending meetings, providing input on improving agent support, make recommendations for agent education opportunities following agent and agency input, etc.

+ Develop internal relationships by meeting regularly with coordinating departments to help resolve agent issues and concerns.

+ Address Agent Experience team support issues in relations to system improvements and resources.

+ Managing responsibilities including leading, coaching, hiring, firing, disciplinary action, department budget, etc.

Skills

+ Customer relationship building

+ Health insurance expertise

+ High-level computer skills and proficiency in software programs

+ Process and project management skills

+ Excellent written and oral communication skills

+ Presentation skills to large groups

+ High-level problem solving and negotiation abilities

Qualifications

+ Demonstrated experience working in health insurance with emphasis in agent relations, client relations, strategic planning, and project management.

+ Current State of Utah Resident Agent License Class A: Life/Health & Disability (or within 6 months of employment)

+ Demonstrated strong skills in planning, detail and accuracy, creative thinking, written and interpersonal communication.

+ Minimum of two years in agent relations or sales facing role with leadership duties

Physical Requirements

+ Ongoing need for the ability to see and read information and be able to assess customer needs.

+ Frequent interactions with customers that require caregiver to communicate as well as understand spoken information.

+ Manual dexterity of hands and fingers to manipulate office equipment with precision and accuracy. This includes computer and phone use and set-up.

+ Ability to lift and carry items for events

Physical Requirements:

SH only

Manual dexterity, hearing, seeing, speaking

Location:

SelectHealth - Murray

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$50.97 - $78.69

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.