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  • Venue Director

    City Winery (Boston, MA)



    Apply Now

    _A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver the

    highest end combined culinary and cultural experience to our customers who are

    passionate in sharing wine, music, and culinary arts. We are a unique facility,

    combining a fully functioning winery with intimate concerts, food & wine

    classes, private events in a variety of configurations, and fine dining. We

    have created a compelling mix for our sophisticated clientele of foodies, and

    active cultural patrons—bringing the wine country experience to the middle of a

    large city.

    Position Summary

    The Assistant

    General Manager (AGM) oversees all front-of-house operations and provides

    support to the General Manager and serves as secondary leader for the property.

    The AGM develops practices and works with all department heads to drive

    initiatives to drive top line sales and while controlling expenses and COGS to

    protect bottom line margins. They oversee and develop the operations management

    team and oversees the hiring of all service staff while ensuring proper

    training on all aspects of our company culture and service responsibilities.

     

    Why us?

     

    • Competitive pay

    • We are a rapidly expanding

    national entertainment and hospitality company, offering tremendous

    opportunities for driven and ambitious individuals.

     

    • Medical, Dental, Vision

    Insurance

    • nDORFins program designed to

    promote a healthy and active lifestyle!

     

    • 401K (and yes we match!)

    • Flexible Savings Accounts,HSA

    and Dependent Care, Basic Life and AD&D Insurance

    • Amazing discounts, 50% OFF

    all dining/retail wine

    • Free Family Meal

    • Tickets to available shows

     

    And

    more!

     

    Overview of Responsibilities

     

    GeneralManagement & FOH Service Responsibilities

     

    ●

    Review and sign off on weekly FOH team schedules in partnership

    with GM

     

    ●

    Assist in oversight and management of all aspects of property and

    associated internal departments. Ensure successful execution of all shows,

    events and daily activity. Oversee ownership of all operating spaces.

     

    ●

    Oversee the management of Resy and reservation confirmations

     

    ●

    Manage pre-shift messaging and oversee EOD notes as related to

    daily operations when on duty

     

    ●

    Assist in staff sales incentives programs and communicate through

    all FOH managers and supervisors

     

    ●

    Maintain a healthy working relationship between FOH and BOH and

    address any opportunities with operational departments in the weekly BEO /

    Management Meeting

     

    ●

    Collaborate with events department to review the upcoming months

    in the calendar

     

    ●

    Coordinate operational details for Public Events amongst all

    appropriate departments

     

    ●

    Address ongoing facilities issues and maintenance needs

     

    ●

    Manage pre-service meeting agendas: shift notes, F&B training,

    policies & procedures

     

    ●

    Perform any and all other related functions, projects, initiatives

    as per business need

     

    Leadership

     

    ●

    Foster positive Company culture, build morale, and create on-going

    positive work environment and maintain a productive and professional

    workforce

     

    ●

    Direct and oversee proper and continued training of staff. Monitor

    management teams to ensure they are developing direct reports

     

    ●

    Interview, select, train, supervise, counsel, and monitor

    performance of staff

     

    ●

    Conduct disciplinary action as needed, including termination, when

    necessary in partnership with GM & HR and in accordance with Company

    policies and guidelines

     

    ●

    Assist in conducting staff meetings regularly to ensure effective

    and clear communication including management meetings, BEO meetings

     

    ●

    Ensure safe working environment in all areas

     

    ●

    Ensure proper and timely reporting of all incidents, injuries,

    accidents through proper channels

     

    ●

    Handle recruitment of new hires, with senior leadership

    partnership when required, set fair wages consistently, and ensure all hires

    and properly onboarded and given tools to succeed

     

    ●

    Handle personnel issues in partnership with GM, HR and COO when

    needed

     

    ●

    Clearly communicate and train staff on company updates, policy

    changes, and initiatives in a timely manner

     

    Hiring and Training

     

    ●

    Monitor new hire training for each service position and facilitate

    training schedules for new FOH staff

     

    ●

    Ensure ongoing training on new and existing products

     

    ●

    Ensure new hire paperwork including I9s are complete

     

    ●

    Work with production team to address FOH & production and

    ambiance needs

    Financial Responsibilities

    ●

    Manage FOH F&B Forecast Sales and Labor Budgets

     

    ●

    Analyze F&B Sales by Revenue Center Reports to drive PPA’s

     

    ●

    Review payroll punches weekly to make sure clock-outs are correct

     

    ●

    Communicate over time reports to enforce labor controls

     

    ●

    Review the P&L Statement and Management Report Monthly with

    the GM

     

    ●

    Assess Comp & Void activity and monitor all Waste/Loss

    management

     

    Administration

     

    ●

    Ensure proper completion of administrative tasks including

    trackers, financial-related reports, personnel forms including PAFs, CAFs,

    injury reports, and other necessary admin tasks

     

    ●

    Assist in oversight and approval of accurate payroll

    administration and processing

     

    ●

    Ensure accurate reporting and entries into all systems/ software

    that is utilized

    Minimum Qualifications

    • Minimum 5 years’ experience in multi-faceted, high

    volume restaurant, venue and/or equivalent relevant experience

    • Proven leadership skills and commitment to excellence

    • Proven financial and business acumen; analytical

    skills, and ability to meet and exceed set budgets

    • Unparalleled passion for hospitality, food, wine, and

    music

    • Ability to successfully multitask, delegate, and

    manage several projects at once in high-pressure, fast paced environment

    • Ability to respectfully mentor, train, develop, and

    hold teams accountable to expectations

    • Must be detail oriented, strong execution skills

    • Functional working knowledge of health department and

    all other related regulations

    • Exceptional communication and interpersonal skills

    both written and verbal

    • Strong culinary and wine knowledge

    • Must be fluently literate in English including ability

    to read, write, and communicate, conduct business related mathematics and

    analyze data

    • Must have proficient computer and technological skills

    • Ability to perform physical requirements of position

    including standing and walking for extended periods of time, bending, pushing,

    pulling, lifting and carrying loads of up to 50 pounds, per business need

    • Able and willing to work flexible scheduling including

    days, nights, weekends, and holidays

    • Able to travel and attend business-related meetings

    and trips

     

    About Us

     

    Wine, food, and

    live entertainment collide at City Winery to create a dynamic and incredibly

    unique workplace. Since 2008, City Winery has been turning heads across the

    nation with amazing live performances, delectable cuisine, and award winning,

    locally produced wines. But there's more to us than that we're a haven for community and creativity, a

    place where the philosophy of hospitality is more than just a buzzword, but a

    way of life. City Winery, founded by music industry veteran & visionary

    Michael Dorf, has established itself as a one-of-a-kind brand providing

    unforgettable experiences for guests. From world class music venues to

    sustainably produced wines with ratings of 90+ points, City Winery offers a

    range of topnotch events & experiences.

     

    We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

     


    Apply Now



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