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Venue Director
- City Winery (Boston, MA)
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_A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver the
highest end combined culinary and cultural experience to our customers who are
passionate in sharing wine, music, and culinary arts. We are a unique facility,
combining a fully functioning winery with intimate concerts, food & wine
classes, private events in a variety of configurations, and fine dining. We
have created a compelling mix for our sophisticated clientele of foodies, and
active cultural patrons—bringing the wine country experience to the middle of a
large city.
Position Summary
The Assistant
General Manager (AGM) oversees all front-of-house operations and provides
support to the General Manager and serves as secondary leader for the property.
The AGM develops practices and works with all department heads to drive
initiatives to drive top line sales and while controlling expenses and COGS to
protect bottom line margins. They oversee and develop the operations management
team and oversees the hiring of all service staff while ensuring proper
training on all aspects of our company culture and service responsibilities.
Why us?
• Competitive pay
• We are a rapidly expanding
national entertainment and hospitality company, offering tremendous
opportunities for driven and ambitious individuals.
• Medical, Dental, Vision
Insurance
• nDORFins program designed to
promote a healthy and active lifestyle!
• 401K (and yes we match!)
• Flexible Savings Accounts,HSA
and Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFF
all dining/retail wine
• Free Family Meal
• Tickets to available shows
And
more!
Overview of Responsibilities
GeneralManagement & FOH Service Responsibilities
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Review and sign off on weekly FOH team schedules in partnership
with GM
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Assist in oversight and management of all aspects of property and
associated internal departments. Ensure successful execution of all shows,
events and daily activity. Oversee ownership of all operating spaces.
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Oversee the management of Resy and reservation confirmations
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Manage pre-shift messaging and oversee EOD notes as related to
daily operations when on duty
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Assist in staff sales incentives programs and communicate through
all FOH managers and supervisors
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Maintain a healthy working relationship between FOH and BOH and
address any opportunities with operational departments in the weekly BEO /
Management Meeting
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Collaborate with events department to review the upcoming months
in the calendar
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Coordinate operational details for Public Events amongst all
appropriate departments
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Address ongoing facilities issues and maintenance needs
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Manage pre-service meeting agendas: shift notes, F&B training,
policies & procedures
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Perform any and all other related functions, projects, initiatives
as per business need
Leadership
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Foster positive Company culture, build morale, and create on-going
positive work environment and maintain a productive and professional
workforce
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Direct and oversee proper and continued training of staff. Monitor
management teams to ensure they are developing direct reports
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Interview, select, train, supervise, counsel, and monitor
performance of staff
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Conduct disciplinary action as needed, including termination, when
necessary in partnership with GM & HR and in accordance with Company
policies and guidelines
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Assist in conducting staff meetings regularly to ensure effective
and clear communication including management meetings, BEO meetings
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Ensure safe working environment in all areas
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Ensure proper and timely reporting of all incidents, injuries,
accidents through proper channels
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Handle recruitment of new hires, with senior leadership
partnership when required, set fair wages consistently, and ensure all hires
and properly onboarded and given tools to succeed
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Handle personnel issues in partnership with GM, HR and COO when
needed
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Clearly communicate and train staff on company updates, policy
changes, and initiatives in a timely manner
Hiring and Training
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Monitor new hire training for each service position and facilitate
training schedules for new FOH staff
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Ensure ongoing training on new and existing products
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Ensure new hire paperwork including I9s are complete
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Work with production team to address FOH & production and
ambiance needs
Financial Responsibilities
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Manage FOH F&B Forecast Sales and Labor Budgets
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Analyze F&B Sales by Revenue Center Reports to drive PPA’s
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Review payroll punches weekly to make sure clock-outs are correct
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Communicate over time reports to enforce labor controls
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Review the P&L Statement and Management Report Monthly with
the GM
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Assess Comp & Void activity and monitor all Waste/Loss
management
Administration
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Ensure proper completion of administrative tasks including
trackers, financial-related reports, personnel forms including PAFs, CAFs,
injury reports, and other necessary admin tasks
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Assist in oversight and approval of accurate payroll
administration and processing
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Ensure accurate reporting and entries into all systems/ software
that is utilized
Minimum Qualifications
• Minimum 5 years’ experience in multi-faceted, high
volume restaurant, venue and/or equivalent relevant experience
• Proven leadership skills and commitment to excellence
• Proven financial and business acumen; analytical
skills, and ability to meet and exceed set budgets
• Unparalleled passion for hospitality, food, wine, and
music
• Ability to successfully multitask, delegate, and
manage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train, develop, and
hold teams accountable to expectations
• Must be detail oriented, strong execution skills
• Functional working knowledge of health department and
all other related regulations
• Exceptional communication and interpersonal skills
both written and verbal
• Strong culinary and wine knowledge
• Must be fluently literate in English including ability
to read, write, and communicate, conduct business related mathematics and
analyze data
• Must have proficient computer and technological skills
• Ability to perform physical requirements of position
including standing and walking for extended periods of time, bending, pushing,
pulling, lifting and carrying loads of up to 50 pounds, per business need
• Able and willing to work flexible scheduling including
days, nights, weekends, and holidays
• Able to travel and attend business-related meetings
and trips
About Us
Wine, food, and
live entertainment collide at City Winery to create a dynamic and incredibly
unique workplace. Since 2008, City Winery has been turning heads across the
nation with amazing live performances, delectable cuisine, and award winning,
locally produced wines. But there's more to us than that we're a haven for community and creativity, a
place where the philosophy of hospitality is more than just a buzzword, but a
way of life. City Winery, founded by music industry veteran & visionary
Michael Dorf, has established itself as a one-of-a-kind brand providing
unforgettable experiences for guests. From world class music venues to
sustainably produced wines with ratings of 90+ points, City Winery offers a
range of topnotch events & experiences.
We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.
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