"Alerted.org

Working Title: Improvement and Implementation Services Manager

Job Class: Human Services Manager 2

Agency: Human Services Dept

+ **Job ID** : 87374

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 07/08/2025

+ **Closing Date** : 07/28/2025

+ **Hiring Agency/Seniority Unit** : Human Services Dept / DHS Manager

+ **Division/Unit** : DHS-Central Office / MS Operation Team Leads

+ **Work Shift/Work Hours** : Day Shift, 8:00am - 4:30pm

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $43.38 - $62.41 / hourly; $90,577 - $130,312 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 220 - Manager/Unrep

+ **FLSA Status** : Exempt - Executive

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

_***This position is eligible for_ telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) _for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.***_

This position exists to provide managerial direction to the agency-wide programs of continuous improvement, telework, hybrid work and project/program implementation for the Department of Human Services (DHS).

Responsibilities include but may not be limited to:

+ Developing and maintaining the strategic direction and operations of these programs as well as managing human, financial, and other resources throughout Improvement & Implementation Services (I&IS) to ensure critical agency deliverables are met.

+ Drive I&IS to meet DHS needs and strategic goals while fostering a culture of improvement and innovation at DHS.

+ Communicates I&IS goals and progress upward to MSD and DHS executive management as well as communicates downward overall division and agency priorities.

Minimum Qualifications

_**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**_

Demonstrated leadership experience*

*Leadership experience can include:

+ Experience as a supervisor, leadworker, team lead, project lead;

+ Completion of a State of Minnesota leadership program (e.g. ELI, L4);

+ A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

o 1+ year of experience identifying issues, goals and strategic actions

o 100+ hours per year time commitment

AND

Five (5) years of specialized experience leading and completing complex, large-scale projects using formal continuous improvement and project management methods.

Experience must include:

+ Demonstrated experience applying structured change management methodologies (e.g., ADKAR or ACMP Standard) to organizational initiatives.

+ Experience developing program or process measures and reports.

+ Experience with adult learning in a large organization.

Preferred Qualifications

+ Six Sigma Green Belt or higher.

+ Professional certification in change management such as **CCMP (Certified Change Management Professional)** , **Prosci Change Practitioner** , **CMS (Change Management Specialist)** , or **APMG Change Management Certification** .

+ Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.