"Alerted.org

Pay Range: $19.71 - $26.27

Responsible for the daily post-closing operations and upload functions. Performs timely review of closing packages that have been returned from the closing agents for completeness; prepares and tracks missing documents, and/or incomplete or incorrectly prepared documents on each file. Works with the closing agents to remedy all outstanding documents within established timelines. Prepares and completes the uploading/boarding of loans to the core operating system. Communicates information timely and effectively to internal and external customers and ensures that quality files are maintained and placed within the imaging system. Must maintain a working knowledge of all mortgage products that are offered; including both portfolio and investor products. Will prepare packages in accordance with compliance and regulatory requirements to ensure conformity with investor/portfolio standards.

Education and Experience:

+ 2 years of banking or lending experience preferred

+ 2 years in a professional work environment required, preferably within a bank, financial institution, or law office.

Skills and Abilities:

+ Basic knowledge of consumer, real estate or mortgage products and workflows preferred, but not required

+ Strong computer proficiency – i.e. Microsoft Word, Excel and the Internet

+ Strong written and oral communication skills

+ Strong organization skills

+ Strong customer service skills

+ Ability to multi-task on numerous tasks simultaneously

Tasks Performed:

+ 25% Perform post-closing document review to validate documents are complete and accurate, prior to funding, and within established timelines.

+ 25% Performs quality control and quality assurance reviews on all closed loans in preparation for the upload/boarding and document storage processes; ensures data fields are accurately completed within the loan origination system and file documentation is in order.

+ 20% Performs the timely upload of all consumer loan, home equity and mortgage files to our core operating system; including the accurate batch processing of funds/disbursements.

+ 15% Proactively manages a pipeline of missing, incomplete or incorrectly prepared documents within established departmental service levels. Routinely follows-up with the closing agents to remedy any outstanding items within established timelines.

+ 10% Answer internal and external customer inquiries on a routine and timely basis. Provides superior customer service and professional communication. Maintains a positive attitude and works as a team player with management, co-workers, and others.

Physical Requirements:

+ Communicate effectively with internal and/or external customers

+ Stationary 75% of time or greater

+ Move Objects to Maximum 10 lbs

Benefits for Full-Time Employees:

+ Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.

+ Parental Leave : Six weeks of paid leave at 100% of your salary.

+ Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

+ Dental and Vision Coverage : Ensuring your overall health and well-being.

+ Flexible Spending Accounts : For healthcare and dependent care expenses.

+ Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.

+ Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.

+ Voluntary Benefits : Including hospital, accident, and critical illness coverage.

+ Retirement Plans:  Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

+ Adoption Assistance : Supporting your growing family.

+ Tuition Reimbursement : Invest in your education and career growth.

+ Employee Assistance Program (EAP) : Access to support and resources.

+ Financial and Banking Services : Various benefits and financial planning assistance .

Benefits for Part-Time Employees Working 20+ Hours/Week:

+ Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

+ Generous Parental Leave : Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

+ Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

+ Paid Sick and Safe Leave : For your health and safety.

+ Employee Assistance Program (EAP) : Access to support and resources.

+ Financial and Banking Services : Various benefits and financial planning assistance .

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

+ EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

+ EEO is the Law Poster Supplement

+ Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

+ Family Medical Leave Act (FMLA) Poster

+ Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [email protected]. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.