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GENERAL FUNCTIONS:

Assist with Student Success Center operations as they relate to academics, programs, student and faculty support, customer service and other functions related to the general operations of the Student Success Center. The Student Success Center Associate plays an integral role in the implementation of student and enrollment services at the Batavia Campus. The position will be expected to understand and be able to communicate in person and via phone/internet comprehensive information relating not only to student accounts, but also relating to admissions, registration, advisement, and financial aid to fully serve the student.

SPECIFIC RESPONSIBILITIES:

Provide customer service to students, visitors, and colleagues.

Serve as one of the points of contact for the Student Success Center.

Manage the central student area including scheduling appointments for SSC operation staff and assist in maintaining advisor assignments at the Batavia campus.

Respond to student inquiries in person, via phone, and via email.

Process credit card payments, Certificate of Residence forms, FERPA release maintenance, and early intervention reports.

Advise students and their families on the requirements to be considered a NYS resident and the various requirements and deadlines of individual counties to obtain a valid certificate of residency; collect affidavits/certificates of residency from students and assist in entering on student account;

Advise students how attendance affects financial aid; how grades impact satisfactory academic progress status and ability to continue to receive aid and loans.

Advise students how student aid is disbursed and refunded at GCC, including the timing for various parts of term and the impact of "No Show" reporting.

Provide instruction to students on the use MyGCC and self-service Banner functions.

Utilize technology to support customer service and answering students' questions.

Perform other duties as assigned.

Job Requirements:

QUALIFICATIONS:

Required

Associate's degree required. Must demonstrate a commitment to the campus values of diversity, equity, and inclusion and is mindful of and develops accessibility solutions that can accommodate all individuals to use GCC facilities without barriers, both digitally and physically.

Preferred

Bachelor's degree and a minimum of one (1) year experience working in a customer service related role preferred. Preference will be given to individuals with experience in Higher Education and /or with academic programs.

Excellent written and oral communication skills, as well as proven customer service orientation; preferred experience with student information systems (e.g. Banner); ability to use independent judgment when reviewing documents and managing activities of central student area; ability to research and engage colleagues regarding complex problems are necessary; proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook); strong level of organizational skills; ability to work independently to prioritize tasks and problem-solve; ability to function at a high-level in a fast-paced environment; ability to provide assistance in individual and group settings. Must be able to demonstrate a strong commitment to diversity.

Additional Information:

RELATIONSHIPS:

This position reports works closely with the Student Success Coaches.

SALARY AND CONDITIONS OF EMPLOYMENT:

This is a year-round, part-time position at 19.5 hours per week and is compensated at a rate of $17.76 per hour. Must be able to work weekdays to accommodate service demands. Salary, benefits, and conditions of employment are set by the GEA contract.

BENEFITS:

NYS Retirement Options

Flex Spending Account

GCC Tuition Assistance

Access to the Employee Assistant Program (EAP)

Access to the fitness center, pool, studio, walking trails and more at the Richard C. Call Arena

On Campus dining options for breakfast, lunch and dinner

Access to approximately 90,000 items via GCC's Library Services