• Patient Navigator - Oncology

    UCLA Health (Santa Monica, CA)


    Description

    In this role, you will serve as a Patient Navigator in the assigned Hematology-Oncology clinic working to optimize the patient experience by assuring smooth patient flow, minimal wait times, and overall patient satisfaction. You will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients, physicians and clinic staff.

     

    Salary range: $30.36/hr - $43.49/hr

    Qualifications

    Required:

    + Ability to make independent judgments and to evaluate complex issues

    + Administrative abilities to resolve complex issues

    + Oral and written communication skills to speak with individuals of varying backgrounds to obtain and convey specific information

    + Skill in working independently with a minimal amount of direction

    + Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel

    + Knowledge of contact persons in order to direct patients to appropriate departments in an effort to resolve issues and provide patient-related materials

    + Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures

    + Working knowledge of medical oncology terminology

    + Working knowledge of University policies, procedures and forms as they relate to performance of job duties

    + Skill in performing duties with frequent interruptions and/or distractions

    + Computer skills should include working knowledge of Microsoft Word, Excel and Outlook as well as experience with CareConnect and ARIA systems

    + Demonstrated knowledge of appointment ad encountering procedures

    + Knowledge of insurance authorization and verification process

    + Skill in analyzing information, problems, situations, practices and procedures

     

    UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.