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Description

Our client in Phoenix is seeking a Desktop Support Specialist for a Contract-to-Hire role. This position requires a hands-on professional with a strong technical background to provide exceptional customer service and technical support for end-user devices and operating systems. The ideal candidate must be proactive, have excellent problem-solving skills, and be comfortable working under minimal supervision in a fast-paced environment.

Key Responsibilities:

+ Provide Tier 1 and Tier 2 technical support to resolve hardware and software issues for desktops, laptops, mobile devices, printers, and other peripherals.

+ Install, configure, and maintain operating systems (Windows/MacOS) and applications for users.

+ Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN connections.

+ Perform hardware upgrades, replacements, and repairs as needed.

+ Manage incident and service request tickets through the client's IT Service Management tool, ensuring timely resolution and excellent communication with end-users.

+ Support client-specific applications, providing training and documentation as required.

+ Maintain asset inventory and document hardware/software configurations.

+ Collaborate with other IT teams (network, server, security) on projects or cross-functional troubleshooting as needed.

+ Ensure adherence to client IT standards, policies, and security procedures.

Requirements

Requirements:

+ Experience: 2-3 years of hands-on desktop support in enterprise environments.

+ Skills:

+ Strong knowledge of Windows 10/11 operating systems (MacOS experience is a plus).

+ Familiarity with Microsoft Office applications and Office 365 administration.

+ Knowledge of Active Directory and Group Policy.

+ Proficiency with remote desktop tools and troubleshooting techniques.

+ Basic understanding of networking (IP addressing, DHCP, DNS).

+ Certifications: CompTIA A+, Network+, or Microsoft certifications preferred (not required).

+ Education: Associate degree, technical training, or equivalent experience.

+ Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.

+ Self-starter with the ability to work both independently and collaboratively.

+ Must be able to lift and move equipment as required by the job.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .