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AIG is seeking a an HR Operations Analyst to support the Head of HR Service Delivery within the Global HR Function. This role will be responsible for assisting with supporting the delivery of end-to-end HR services for managers, employees, and HR. It will be critical to assisting with the achievement HR excellence across AIG, will coordinate with internal stakeholders to help identify business requirements and participate in the execution of solutions.

Key responsibilities:

+ In collaboration with the Head of HR Service Delivery, assist with documenting employee life-cycle management processes.

+ Monitoring of daily urgent/escalated HR service requests, collaborating with the Centers of Excellence and external vendors to address requests and document areas of improvement.

+ Monitoring critical HR cases; evaluate case reports to identify process improvements.

+ Establish relationships with our outsourcing providers to assist with delivering HR operational excellence across all domains in HR.

+ Be a valued, trusted, hands on and ‘in the details’ partner, working directly with internal HR employees and Centers of Excellence (Total Rewards, Talent, DEIB, Employee Relations).

+ Partner closely with others, internal and external, to align processes, systems, and metrics with organizational goals.

+ Build relationships within the Centers of Excellence and ensuring documentation is up to date.

+ Monitor and report on service levels.

+ Participate in activities associated with the execution of HR Operations Projects.

What we’re looking for:

+ Experience with ServiceNow and Workday strongly preferred.

+ 3+ years experience as a Business Analyst or in Operations/Program Management.

+ Ability to adapt to a rapidly changing environment.

+ Strong attention to detail and ability to operate in matrix environment.

+ Strong analytical and problem solving capability.

+ Excellent written and verbal communication skills.

+ Must be able to successfully interact with various levels within the organization.

+ Exceptional customer focus and service orientation.

+ HR operations / project management experience preferred.

+ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

+ Ability to work independently and with minimal direct supervision.

+ Bachelor’s degree preferred.

#LI-CY1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

OP - Operations

AIG Employee Services, Inc.