• Customer Service Specialist

    Canon Business Process Services (Upper Darby, PA)


    Overview

     

    Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.

    Responsibilities

    + Responsibilities depend on assigned level (I, II) and business needs

    + Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved

    + Escalates call in accordance with department procedures

    + Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved

    + Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions

    + Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities

    + Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management

    + Other duties as assigned

    Qualifications

    + High School diploma

    + Experience working in materials distribution or logistics required. Experience working in healthcare desired

    + Minimum 2 – 5 years’ experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics

    + Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication

    + Good interpersonal skills, verbal and written communications skills are required for the successful management of this function

    + Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes

    What We Offer:

    Competitive pay & benefits!

     

    Comprehensive training and development programs that prepare employees to advance from within.

     

    A company focused on creating a positive work and client environment.

     

    Employee discounts on entertainment, products, and services nationwide!

     

    Come Join Our Team!

     

    Job LocationsUS-PA-Upper Darby

     

    Posted Date1 month ago(6/10/2025 1:24 PM)

     

    Requisition ID 2025-19813

     

    # of Openings 1

     

    Category (Portal Searching) Administrative/Clerical

     

    Position Type (Portal Searching) Regular Full-Time