• Oracle Engagement Manager

    Deloitte (Dallas, TX)


    Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Oracle Engagement Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

     

    Work you'll do/Responsibilities This role requires an experienced Oracle engagement manager to oversee the delivery and operations of Oracle-based engagements / clients across multiple industries and geographies. The ideal candidate will demonstrate comprehensive expertise in Oracle Cloud and on-premise applications, with a particular focus on managed services, operational excellence, continuous improvement leveraging tools and value adds. Experience leading distributed teams and managing complex, multi-country engagements is essential.

    The Team

    The Enterprise Operations as a Service Offering addresses our clients' needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

    Key Responsibilities:

    + Lead and manage the end-to-end delivery of Oracle Operate engagements, including service transition, steady-state operations, and ongoing enhancements.

    + Serve as the primary point of contact for client stakeholders, ensuring alignment of service delivery with business objectives and contractual commitments.

    + Oversee a global team of 50+ professionals, including functional, technical, and support resources, ensuring effective collaboration and high-quality service delivery.

    + Develop and maintain strong client relationships, proactively identifying opportunities for service improvement and additional value creation.

    + Manage service level agreements (SLAs), monitor key performance indicators (KPIs), and drive initiatives for continuous process optimization.

    + Coordinate with cross-functional teams-including Oracle functional leads, technical architects, and business analysts-to resolve complex issues and deliver solutions.

    + Oversee resource planning, budgeting, and forecasting to ensure optimal team utilization and cost management.

    + Facilitate knowledge transfer, end-user training, and change management activities to support client adoption and satisfaction.

    + Ensure compliance with Deloitte's quality standards, risk management protocols, and industry best practices.

    Required Skills & Experience:

    + 15+ years of experience in Oracle application management, managed services, or related consulting roles.

    + Proven track record managing large, geographically dispersed teams in a matrix environment.

    + Deep understanding of Oracle Cloud (SaaS, PaaS, IaaS) and/or Oracle E-Business Suite modules.

    + Strong client management, communication, and stakeholder engagement skills.

    + Experience with ITIL processes, service management tools, and operational reporting.

    + Ability to drive process improvements and lead change in complex environments.

    + Bachelor's degree in computer science, Information Systems, Business, or related

    Preferred

    + Analytical/ decision making responsibilities

    + Analytical ability to manage multiple projects and prioritize tasks into manageable work products

    + Can operate independently or with minimum supervision

    + Excellent written and communication skills

    + Ability to deliver technical demonstrations

    + Open to receiving and providing constructive feedback, contributing to continuous improvement and quality increasing activities.

    + Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

    + Limited immigration sponsorship may be available

     

    Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.