• RCCYF Customer Service Representative

    University Of Vermont (Burlington, VT)


    Position Details

    Advertising/Posting Title RCCYF Customer Service Representative

    Posting Summary

    Serve as Customer Service Rep for the Research Center for Children, Youth, and Families (“ RCCYF ”), publisher of the gold standard of social and behavioral assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®, www.aseba.org). Contribute substantively to the RCCYF’s nonprofit mission by providing excellent customer service to users of ASEBA® products, including mental health care providers, hospital systems, K-12 schools, and researchers. As a member of a small, cross-functional customer service team, process customer orders placed via the online store for ASEBA® forms, manuals, software, and web applications. Review purchase orders received via e-mail and USPS and prepare invoices via the sales/receivable system. Fulfill orders of electronic delivery products and fulfill and prepare orders of printed products for domestic and international shipping. Field questions and requests from customers and authorized distributors and provide responsive, thorough, and timely replies by e-mail and phone. Monitor inventory levels of printed products and shipping supplies. Generate A/R aging reports and reach out to past due accounts on a regular basis regarding payment status. Pay bills and prepare bank deposits, in a backup capacity.

    Minimum Qualifications (or equivalent combination of education and experience)

    Associate degree and one to three years of customer service experience, or equivalent combination of education and experience from which comparable knowledge and skills can be acquired. Heightened attention to detail and readiness to become knowledgeable about ASEBA® offerings. Effective written and verbal communication skills required. Demonstrated computer proficiency, including Microsoft Word and Microsoft Excel.

    Desirable Qualifications

    Bachelor’s degree in psychology.

     

    Experience with QuickBooks and e-commerce.

     

    Anticipated Pay Range $22.50 - $26/hour

     

    Other Information

     

    Special Conditions Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), External candidates must complete a 4-month probationary period, Bargaining unit position, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position

     

    FLSA Non-Exempt

     

    Union Position Yes, UVMSU

     

    Posting Details

     

    Position will be posted for a minimum of one week, after which it is subject to removal without notice.

     

    Job Location Burlington, Vermont, United States

     

    Job Open Date 07/03/2025

     

    Job Close Date (Jobs close at 11:59 PM EST.)

     

    Open Until Filled No

    Our Common Ground Statement

    The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

    Position Information

    Position Title Office/Prgm Support Generalist

     

    Posting Number S5664PO

     

    Department Psychiatry/55750

     

    Position Number 012461

     

    Employee FTE 1.00

     

    Employee Term 12

     

    Supplemental Questions

     

    Required fields are indicated with an asterisk (*).

     

    + Please specify here where applicable. Enter "NA" if not applicable.

     

    (Open Ended Question)

     

    + How did you hear about this employment opportunity?

    + Chronicle of Higher Education

    + HigherEdJobs

    + Inside Higher Ed

    + LinkedIn

    + Seven Days

    + UVM Employee (Please specify below)

    + UVM Employment Web Site

    + Vermont JobLink (Department of Labor)

    + Other (Please specify below)

     

    Documents Needed to Apply

    Required Documents

    + Resume

    + Cover Letter/Letter of Application

     

    Optional Documents