• Assistant Director of Strategic Marketing,…

    University Of Vermont (Burlington, VT)


    Position Details

    Advertising/Posting Title Assistant Director of Strategic Marketing, Planning and Customer Care

    Posting Summary

    The University of Vermont’s Department of University Housing and Dining Services ( UHDS ) is seeking an Assistant Director of Strategic Marketing, Planning, and Customer Care to lead marketing, multimedia, and customer engagement efforts. Reporting to the Associate Director of Strategic Initiatives & Planning, this role drives strategic messaging, oversees digital and print content creation, leads University Housing’s customer care team, and manages the department’s online presence—including websites and social media—with a focus on accessibility and inclusivity.

     

    The position supports seven departmental units and partners with University Strategic Communications on key projects. Responsibilities also include supervising and supporting the customer service desk, coordinating communications during major housing events (Opening, Closing, etc.), and training staff on marketing and communications topics as well as onboarding new Salesforce users.

     

    We’re looking for a collaborative, creative leader passionate about student service, multimedia strategy, and inclusive communication. Join UVM and play a vital role in connecting students, families, and campus partners through thoughtful, mission-driven engagement.

     

    The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground (https://www.uvm.edu/president/our-common-ground) : Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

    Minimum Qualifications (or equivalent combination of education and experience)

    + Master’s degree in a relevant field with three to five years progressive experience in supervision, student support, marketing, communications, customer service, or a related field.

    + Proficient in marketing principles, research, and multimedia production.

    + Experience utilizing a Customer Relationship Management ( CRM ) database for constituent and case management activities.

    + Strong organizational and project management skills. Exceptional written and verbal communication abilities. Technical proficiency in web and graphic design, with familiarity in accessibility standards. Ability to manage multiple priorities, collaborate across teams, and maintain a strategic, data-driven approach to communications.

    + Demonstrated commitment to inclusive excellence and fostering a collaborative multicultural environment required.

    Desirable Qualifications

    3-5 years of experience utilizing a Customer Relationship Management ( CRM ) database for constituent and case management activities.

     

    Anticipated Pay Range $64,000-$73,000/year

     

    Other Information

     

    Special Conditions Occasional evening and/or weekends required (if non-exempt position, may result in overtime), A probationary period may be required for current UVM employees, Background Check required for this position, External candidates must complete a 4-month probationary period

     

    FLSA Exempt

     

    Union Position No

     

    Posting Details

     

    Position will be posted for a minimum of one week, after which it is subject to removal without notice.

     

    Job Location Burlington, Vermont, United States

     

    Job Open Date 06/25/2025

     

    Job Close Date (Jobs close at 11:59 PM EST.)

     

    Open Until Filled No

    Our Common Ground Statement

    The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

    Position Information

    Position Title Communcations Generalist MG1 X

     

    Posting Number S5654PO

     

    Department Residential Life/30452

     

    Position Number 00027399

     

    Employee FTE 1.0

     

    Employee Term 12

     

    Supplemental Questions

     

    Required fields are indicated with an asterisk (*).

     

    + * Please specify here where applicable. Enter "NA" if not applicable.

     

    (Open Ended Question)

     

    + * How did you hear about this employment opportunity?

    + Chronicle of Higher Education

    + HigherEdJobs

    + Inside Higher Ed

    + LinkedIn

    + Seven Days

    + UVM Employee (Please specify below)

    + UVM Employment Web Site

    + Vermont JobLink (Department of Labor)

    + Other (Please specify below)

     

    Documents Needed to Apply

    Required Documents

    + Resume

    + Cover Letter/Letter of Application

     

    Optional Documents