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Job Title: Customer Deductions and Collections Associate

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)

Position Summary

We are seeking a detail-oriented and collaborative professional to join our team as a Dispute Resolution Specialist. In this role, you will be responsible for investigating and resolving customer deductions—both trade-related and unauthorized. You’ll work closely with Customer Account Managers, Sales Finance, brokers (e.g., Acosta), and internal teams to validate claims and ensure timely resolution.

Key Responsibilities

+ Research and resolve customer deductions through SAP Dispute Management and Accounts Receivable systems

+ Analyze open and aging liabilities, including purged deductions by account

+ Review and validate deduction documentation; request additional information as needed

+ Partner with customer account teams and brokers to resolve outstanding trade deductions

+ Compile and submit documentation required for repayment of unauthorized deductions

+ Collaborate with internal departments including Credit & Collections, Sales, Supply Chain, and the Business Service Center (BSC)

+ Recommend process improvements to reduce purged deductions and accelerate repayment timelines

Qualifications

+ Bachelor’s degree strongly preferred (Business, Accounting, Finance) or equivalent combination of education and experience

+ Minimum 1 year of experience in commercial customer service or collections (preferred)

+ Experience with SAP Dispute Management and AR systems (preferred)

+ Prior experience in the Consumer Packaged Goods (CPG) industry is a plus

+ Flexibility to work varying shifts based on customer geography and time zones

Pay and Benefits

The pay range for this position is $33.00 - $33.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seattle,WA.

Application Deadline

This position is anticipated to close on Jul 22, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.