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Senior Manager, Employee Assistance Program (EAP)

Job ID: 12211

Business Unit: Long Island Rail Road

Regular/Temporary: Regular

Department: Health Services Employee Asst

Date Posted: Jul 8, 2025

Description

POSTING NO.

12211

JOB TITLE:

Senior Manager, Employee Assistance Program (EAP)

DEPT/DIV:

Health Services/Employee Assistance Program LIRR

WORK LOCATION:

300 Old Country Road Suite Mineola, New York

FULL/PART-TIME

FUL L

SALARY RANGE:

$111,395 - $124,700

DEADLINE:

Until filled

This position is eligible for teleworking , which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The purpose of this position is to improve the productivity, performance, and wellness of Long Island Rail Road employees and to facilitate company compliance with federal regulations by managing the LIRR Employee Assistance Program (EAP). Supervise counselors and provide counseling services to employees with substance use and other personal problems. Establish unit strategic goals in support of corporate mission, goals, and objectives. Develop and conduct EAP training and awareness programs. Provide consultation services to supervisors on a company-wide basis.

Responsibilities:

+ DIRECTION

Manage the EAP function, establishing unit goals and objectives, monitoring team performance against goals and budget, and evaluating impact of EAP performance on corporate performance measures. Represent EAP function to Corporate Leadership Team, federal regulatory agencies, unions, and other entities.

+ COUNSELING

Provide counseling services to employees from Long Island Rail Road . Counseling includes intake assessment, referrals, case monitoring and short-term treatment. Perform Substance Abuse Professional (S.A.P.) evaluations in accordance with United States Code of Federal Regulations (USCFR 49) and design follow up testing and monitoring programs for the Occupational Health Services department.

+ TRAINING AND AWARENESS

Develop, implement, and conduct all training, including supervisory/managerial substance awareness for MTA Long Island Rail Road in compliance with United States Department of Transportation regulation and Employee Awareness training in compliance with United States Department of Transportation regulations.

+ ADMINISTRATION

Maintain and revise EAP policy, procedures, training, and services to ensure compliance with United States Department of Transportation regulations and MTA policies and procedures. Compile performance reports, program evaluations, and other administrative functions, as required. Assess outside treatment facilities, such as substance abuse rehabilitation centers and inpatient/outpatient facilities. Coordinate with PEP secretary the general management of the EAP office.

+ RECORDKEEPING

Maintain confidential case records, session notes, updates, dispositions to assure both appropriate availability of information and protection of information as per federal regulations.

+ SUPERVISION

Provide clinical supervision of one clinical staff, including reviewing case management, developing staff clinical skills, recommending training and development programs and exercises. Exercise clinical supervisory responsibility for all counseling services provided by Long Island Rail Road EAP.

+ Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.

+ Other duties as assigned.

Qualifications:

Knowledge/Skills/Abilities:

+ Working knowledge of 12 step help programs. Strong knowledge of U. S. Department of Transportation, Drug & Alcohol Regulations and SAP Evaluation.

+ Strong clinical knowledge of substance abuse and mental health illness and state of the art treatment protocols.

+ Strong knowledge of U. S. Department of Transportation, Drug & Alcohol Regulations and SAP Evaluation.

+ Strong knowledge of Diagnostic & Statistical Manual DSM-IV and DSM-5.

+ Proficiency with managed mental health care systems and criteria.

+ Expertise in Psychological First Aid (PFA) related to Critical Incidents affecting railroad employees.

+ Working knowledge of 12 step help programs.

+ Proficient with formal counseling techniques.

+ Strong knowledge of local (Tri-State) treatment and counseling facilities and services.

+ Excellent communication and interpersonal skills.

+ Excellent organizational and presentation skills.

+ Demonstrated ability to work with all internal levels within a given organization, including the MTA Board.

+ Demonstrated ability to communicate and interact well with external agencies. External agencies may include the Governor’s Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities.

+ Demonstrated ability to work in a high-profile, high-pressure environment effectively.

+ Demonstrated ability to communicate effectively with key internal and/or external stakeholders.

+ Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals and direction for the area of responsibility.

+ Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.

+ Demonstrated analytical capabilities and quantitative skills.

+ Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.

Required Education and Experience:

+ Master’s degree in Social Work.

+ Minimum seven (7) years of progressively responsible experience in providing management, training, and counseling professionals on mental health and substance abuse services.

+ Certified Social Worker (NY)

+ Qualified Substance Abuse Professional (SAP) in accordance with USDOT regulations under 49DFR Parts 40 and 219

+ Certified Employee Assistance Professional (CEAP). If the candidate is not a Certified Employee Assistance Professional (CEAP) they must become certified within 18 months from date of hire.

Pref erred:

+ Familiarity with the MTA’s policies and procedures.

+ Familiarity with the MTA’s collective bargaining procedures.

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites .

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.