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Job Description:

Company Description

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (http://www.itw.com/) (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

Job Description

Great opportunity to join our growing IT team! The IT Analyst is a member of the IT Service Desk and is responsible for managing user requests while providing support to our internal IT customers. Our team supports various technologies onsite as well as assisting remote locations utilizing remote software tools. The IT Service Desk is responsible for analyzing and troubleshooting computer and network problems, building and maintaining workstations, mobile device support, provide training and guidance to our customers, perform software and hardware audits, user provisioning, printer support, to go along with other Level I and Level II activities that support the business’s goals.

Essential Functions:

+ Continually provide meaningful customer service at all levels; builds trusting relationships throughout the business

+ Ability to make measured contributions to a Service Desk work queue, which allows the team to meet or exceed our SLA

+ Purchase, deploy, and support hardware and/or software

+ Working knowledge of Microsoft O365 applications, Microsoft admin center, Windows OS, SCCM, and Active Directory

+ Troubleshoot issues with LAN, WAN, network hardware and cabling

+ Strong ability to provide technical support through remote tools

+ Willingness to accept accountability as an individual and strive to improve

+ Ability to lead small projects from conception and initiation to project close

+ Create and maintain technical documents for the IT department

+ Contribute to an internal customer knowledgebase to assist with self-service concept

+ Willingness to train and educate our user community on best practices

Qualifications

+ Technical certificates, Associate Degree in a technical area, or a minimum of 2+ years of technical work experience

+ Must possess strong technical problem-solving skills and apply those skills for the overall good of the team

+ Ability to manage workload and prioritize tasks daily with minimal supervision

+ Ability to support end users in a corporate environment while following standard operating procedures

+ Well informed on best practices to keep user accounts and company data from being compromised

+ Previous experience working with a Service Desk tool to manage customer interactions

+ Ability to research a complex issue and provide a technical recommendation at time of escalation to 2nd or 3rd level team

+ Strong communication, presentation, time management, and interpersonal skills.

+ Ability to travel on a very limited basis

Additional information

ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._