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IS Business Analyst

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IS Business Analyst

Salary

$69,018.01 - $103,527.02 Annually

Location

Plato Building, MN

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

2025-00490

Department

Information & Public Records

Division

Admin/CapTeam

Opening Date

07/03/2025

Closing Date

7/18/2025 11:59 PM Central

Union

Unrepresented

FLSA Status

exempt

+ Description

+ Benefits

+ Questions

Position Summary

The current vacancy is on the Information Services Business Technology team in the Information and Public Records (IPR) service team. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

This opportunity resides within Information Services Business Technology and will report to the Information and Public Records Capability Manager. The successful candidate will assist in development, maintenance and support of Critical County Systems (CCS) associated with Property Records, Appraisal, Tax, and Treasury (payment acceptance and processing), and other duties as assigned.

Responsibilities include, but are not limited to:

+ Performing the role of Analyst on project work including upgrades, enhancements, implementation of new functionality and special analysis/research as required.

+ Developing and executing business/technology roadmap for Critical County Systems; creating and presenting solution recommendations.

+ Establishing and maintaining relationships with business, information services and vendor resources; coordinating work between these resources.

+ Eliciting business requirements; developing business requirement documentation and facilitating all phases of testing.

+ Developing and delivering training associated with new functionality.

+ This position has a high degree of independence and complex work which involves both project-specific objectives as well as long term, broad strategic level planning within Ramsey County including Information Technology, Critical County Systems (CCS) Applications. Assignments may involve working with stakeholders, outside consultants, department senior managers, and multiple departments, and in the case of CCS-related applications, may involve work that integrates multiple components of the software to satisfy business process requirements.

Basic Job Duties:

Gather the requirements to plan, design, develop, test and launch efficient applications in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IS Senior Business Analyst is also responsible for documenting findings, complete with probable causes and possible solutions to applications issues. This individual will apply proven communication, analytical and problem-solving skills to help maximize the benefit of IT investments ; and perform related duties as assigned. This includes the ability to communicate technical information in functional terms.

This position has a high degree of independence and complex work which involves both project-specific objectives as well as long term, broad strategic level planning within Ramsey County including Information Technology, Critical County Systems (CCS) Applications. Projects may involve working with stakeholders, outside consultants, department senior managers, and multiple departments, and in the case of CCS-related applications, may involve work that integrates multiple components of the software to satisfy business process requirements.

Examples of Work Performed

+ Work closely with subject matter experts (SME’s) to identify the business process needs of customer departments to gain an understanding of the department’s operations, systems, and business functions; gain input from stakeholders on information needed for changes or enhancements, including reporting and analytic needs; translating business requirements into detailed functional specifications and work with technical staff to create a design concept and technical documents to address those issues.

+ Evaluate on a continuous basis the applications used by Ramsey County departments to ensure they meet business needs, including workflow configuration changes, customization retrofit, and retiring customizations that are no longer needed; and gather and present information appropriately; ensure necessary modifications are made.

+ Establish a time frame for a scoping phase, design concept or project to be completed, set priorities for work to be done, work with department staff to gather information and make modifications to the concept or project; and review the final product with department staff to ensure it is functional and identify any needed modifications.

+ Create and execute test plans/ and or test scripts to ensure the accuracy, integrity and usability of applications.

+ Participate in the evaluation and selection process for business solutions.

+ Identify department training needs; develop and update training plans and curricula; plan and execute recurring training programs for new and current employees including preparing and updating training guides and job aids.

+ Perform fact-finding activities in customer departments to determine if existing processes could be enhanced with software or web solutions; r esearch new technologies including hardware, software and applications available to assist customers in meeting their business needs.

+ If assigned to a CCS application; provide application functional support to enable and fully exploit application capabilities and functionality while driving and supporting business process change during system implementations, upgrades, new component rollout, or routine maintenance. Resolve functional service tickets assigned by the IS Service Desk.

+ Act as liaison between customers and the CCS Application Program. Research and find solutions to identified problems; monitor status of open issues; collaborate with technical and vendor teams; provide access control functions; develop low to medium complexity queries.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9.

Minimum Qualifications

Education: Bachelor’s degree in Public Administration, Business Administration, Information Technology, or a related area.

Experience: Three years of experience as a functional analyst/business analyst/system analyst or related areas. Experience with business applications requirements; gathering, supporting, and researching IT hardware and software vendor products for solutions. Experience developing needs assessments and request for information and proposal requirements for business applications.

Substitution: Equivalent combination of education and related experience.

Certifications/Licensure: None.

Exam/Screening Process Information

The examination process will consist of the following section with each section weighted as indicated:

+ Training and Experience Rating = 100%

The examination for Information Systems (IS) Business Analyst will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who filled out a properly completed application and passed the examination/scree ning process shall be placed on the eligible list for an employment opportunity as a Information Systems (IS) Senior Business Analyst. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been certified and their status.

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

To print a paper application for this posting click Paper Application (https://www.ramseycounty.us/sites/default/files/Departments/Human%20Resources%20Dept/RAMSEY%20COUNTY%20EMPLOYMENT%20APPLICATION.pdf) (Download PDF reader) . You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact [email protected]