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  • Global Customer Excellence Expert

    Kuehne+Nagel (Jersey City, NJ)



    Apply Now

    It's more than a job

     

    ‎

    How you create impact

    + Act as a project manager throughout the tender lifecycle, ensuring effective planning, coordination, and execution of all tender-related activities

    + Proactively engage with stakeholders to align expectations, manage risks, and monitor progress

    + Collaborate closely with Key Account Managers to analyse tender requirements, identify key stakeholders, translate customer needs, and define clear objectives & strategy for the tender

    + Work with the pricing team to create accurate and competitive rate structures that meet customer needs, resolving any inconsistencies promptly

    + Act as a sales contributor by reviewing customer needs, exploring tailored solutions, and identifying opportunities to add value

    + Partner with Key Account Managers to evaluate tender outcomes, identify areas for improvement, and refine strategies for future opportunities

    + Manage the handover from tender management to implementation, ensuring all commercial aspects meet the agreed methodology and customer expectations

    + Ensure rate cards are up-to-date, and customer setups are precisely maintained, enabling seamless and efficient business operations

    + Organize and coordinate key business reviews (e.g., MBRs, QBRs, YBRs) to foster continuous customer engagement, deliver ongoing value

    + Promote global best practices and actively participate in initiatives and projects to ensure ongoing account success

    What we would like you to bring

    + Bachelors Degree in Supply Chain Management, IT, Business Administration, Engineering, Economics, or equivalent working experience in a similar role

    + Proficiency in Spanish and/or Portuguese required

    + 3+ years experience in solution consulting, preferrably in the supply chain industry

    + 3+ years experience in pricing/tender management

    + Advanced knowledge of and experience in MS365 and Google Docs

    + Experience managing projects and crossfuntional collaboration in a global matrix environment

     

    What's in it for you

     

    At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $80,000 and $100,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-

     

    Who we are

     

    Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

     

    As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

     

    We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

     

    Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.

     


    Apply Now



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