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Technical Customer Support Representative – HVAC & Tankless Systems

Experience Level: Entry-Level to Intermediate

Industry: HVAC | Tankless Water Heaters | Technical Support

Are you a natural problem-solver who enjoys helping others? Do you have a knack for troubleshooting and a passion for customer service? Join Navien, a leader in tankless water heating technology, and become part of a team that’s redefining comfort and efficiency in homes and businesses across the country.

What You’ll Do:

As a Technical Support Representative, you’ll be the go-to expert for customers, contractors, and partners needing help with our products. Your day-to-day will include:

+ Providing phone-based technical support to installers, contractors, engineers, and end-users

+ Troubleshooting tankless water heater systems and identifying solutions quickly and clearly

+ Collaborating with internal teams to resolve complex issues and escalate when needed

+ Logging warranty details and detailed case notes in our system

+ Responding to product inquiries via email and assisting with multilingual support if applicable

+ Supporting your teammates with high-priority or complex technical questions

+ Occasionally visiting job sites to assist with hands-on troubleshooting

What You Bring to the Table:

+ 1+ year of customer service or phone support experience

+ 2+ years of technical troubleshooting experience (HVAC or similar preferred)

+ High school diploma or equivalent

+ Strong communication skills and a team-first attitude

+ Ability to explain technical concepts clearly to all types of customers

+ Familiarity with Microsoft Office, especially Outlook

+ Flexibility to work any day of the week, including holidays and overtime as needed

Bonus Points For:

+ Hands-on HVAC field experience or certification

+ Experience in a call center environment

+ Knowledge of Navien products or the tankless water heater industry

+ Bilingual in Spanish, French, Mandarin, or Korean

Why Join Us?

+ Be part of a cutting-edge company in energy-efficient technology

+ Work in a collaborative, fast-paced environment where your input matters

+ Gain hands-on experience with innovative products

+ Opportunities for growth, training, and advancement

Ready to Troubleshoot, Solve, and Support?

If you love solving puzzles, helping people, and working with smart, driven teammates—we want to hear from you!

Pay and Benefits

The pay range for this position is $20.65 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Corona,CA.

Application Deadline

This position is anticipated to close on Jul 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.