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Help us transform education. One video at a time.

Screencastify is on a mission to improve learning outcomes and communication through video, empowering educators and students across the globe. With over 15M users and a dominant presence in K-12, we’re seeking a Strategic Customer Success Manager who thrives on solving tough problems, driving results, and putting the customer first.

Why this role matters

+ You will drive impact. You’ll empower districts and schools to transform learning using video, ensuring they get maximum value and results.

+ You will solve complex, meaningful problems. From designing onboarding processes to rescuing at-risk accounts, your work will shape the future of education technology.

+ You will champion the customer. You will ensure customers succeed with Screencastify, advocating for their needs and identifying opportunities to improve our product and service.

What you’ll do

+ Manage and support high-value, strategic accounts, ensuring successful onboarding, adoption, and measurable results.

+ Diagnose and solve customer challenges with urgency, creativity, and empathy, turning at-risk customers into success stories.

+ Collect and synthesize customer feedback to influence product development and strategy. Experiment and ability to try new things.

+ Lead custom professional learning and QBRs that drive customer outcomes, retention, and expansion.

+ Collaborate with company leadership in Sales, Product, and Marketing to bring customer voices into the business and spotlight success stories.

+ Use AI to improve the Customer Experience playbooks and processes that scale to the entire team.

+ Own your customers’ implementation along with QBRs and annual planning.

+ Serve as a trusted advisor to customers, aligning Screencastify’s capabilities to their goals.

Requirements

You’re a fit if you

+ Are experienced in K-12 SaaS Customer Success (minimum of 2+ years), but what truly sets you apart is your ability to think strategically, execute with urgency, and drive measurable outcomes for customers.

+ Are obsessed with customer success, proactively seeking ways to add value and solve problems.

+ Thrive in fast-paced environments and can create structure in ambiguity.

+ Are a clear communicator and relationship builder with high emotional intelligence.

+ Take ownership, deliver results, and measure your success by your customers’ success.

+ Be a team player and a catalyst to improve the overall company. Love collaborating cross-functionally to innovate and improve processes.

+ Want to be part of a mission-driven, results-oriented team.

Why Screencastify

At Screencastify, we move fast because our mission demands it. We value accountability, ownership, and a bias for action. We believe in radical candor, working together to solve problems rather than assign blame.

Above all, we care deeply about our customers, our teammates, and the future of education. We don’t just want you to do a job—we want you to bring ideas, challenge the status quo, and drive outcomes that matter.

Details

+ Location: Chicago hybrid (3 days/week in-office)

+ Compensation: Starting at $90,000 + 15% annual variable target based on results

+ Benefits: Competitive, including health, vision, dental, parental leave, and more.

Ready to help us shape the future of education through video while solving real problems for millions of learners and educators?

[Apply now]

Benefits

+ Competitive Compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and fairly.

+ 401(k) & Annual Performance Bonus Opportunity. We want to invest in present you and future you, which is why we offer a 401(k) match + Annual Performance Bonus opportunity.

+ Flexible Time Off (FTO) Policy. We recognize that time off to rest and recharge is important. The Flexible Time Off Policy (FTO) is designed for our employees to do just that -- balance work and life while maintaining well-being.

+ Parental Leave. Generous paid time off for parents to bond with the newest addition to their family!

+ Medical, Dental, & Vision Insurance. We offer comprehensive health benefits, including medical, dental, and vision insurance. Plus, all employees receive a free One Medical membership.

+ Divvy Bike Membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us.

At Screencastify, we foster an inclusive, supportive, fun, and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video.

Screencastify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.