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Hiring Company:

Delicatessen Services Co., LLC

Overview:Boar’s Head Brand is seeking an Innovation Field Implementation Manager with Restaurant Operation and/or Deli experience, project management, and training capabilities.

In this role, the Innovation Field Implementation Manager is responsible for successfully monitoring and maximizing the performance of in-store innovation pilot programs while also promoting & protecting the brand at select Flagship grocery locations. They will work closely with the Innovation team, Culinary Development team, and Prepared Food teams to bring new food and retail innovations to life in-store. They will oversee the day-to-day reporting on key in-store performance indicators that define success and opportunities. The ability to work collaboratively across functional areas with multiple disciplines, such as chefs, sales, retailers, operators, and local purveyors, is a must.

Job Description:

Essential Duties and Responsibilities

+ Monitor and analyze key performance indicators against the designed program's expectations and report internally to identify opportunities to improve or conduct root cause analysis for variances to the expected results.

+ Develop and measure standard operating procedures to bring a consistent in-store deli and/or Restaurant operation experience.

+ Conduct weekly audits that ensure all partners are delivering on all Boar’s Head quality standards and the specified innovation program parameters.

+ Build strong relationships with on-site retail or operator partners to effectively bring the Boar’s Head in-store innovation to life.

+ Oversee and coordinate the operations of the in-store innovation programs, ensuring smooth and efficient functioning of each program. Where applicable, this includes managing and developing the team or managing a team in partnership with the retailer and local purveyor.

+ Lead the collection and synthesis of in-store shopper sentiment for innovation pilot programs.

+ Collect and present real-world in-store learnings back to the internal stakeholders to update or modify the specified program to consumer and retailer needs.

+ Deliver training to retail production partners and retail store operators as needed.

+ Deliver merchandising training and provide follow-up audits on adherence to Boar’s Head program policies.

+ Remain up to date on evolving food and culinary production capabilities, standards, and best practices.

+ Strong presentation skills and ability to effectively communicate up and down the organization.

+ Other duties and responsibilities as assigned.

Education and Experience

+ 3 to 5 years of experience in retail food or hospitality management, in particular deli or restaurant operations, and production experience.

+ BA/BS or equivalent work experience preferred.

+ Strong preference for candidates with brand development experience and working knowledge of product development from concept to commercialization.

+ Educational or strong experiential background in food and food handling requirements

+ Experience developing and delivering task-related training programs.

+ Exposure to Q/A auditing practices

Skills / Abilities

+ Organizational skills to include time/project management skills and the ability to prioritize projects based on business.

+ Ability to identify gaps and opportunities for customers and develop plans to fill the gaps for growth

+ A critical thinker – one who can understand the mindset of a business owner

+ Ability to confidently work in various Deli environments.

+ Detail-oriented.

+ Be a self-starter i.e. be able to recognize, analyze, develop solutions and initiate problem solving action with very little information and/or direction.

+ Ability to coordinate off-site training sessions, communicate with on-site management, and/or distributors.

+ Demonstrate above-average problem-solving abilities

+ Highly motivated self-starter with a results orientation

+ Work independently and/or with teams

+ Ability to manage and prioritize multiple projects

+ Be able to travel utilizing commercial flights, automobiles, and other forms of transportation

+ Intermediate working knowledge of Microsoft Office: Excel, Word, Outlook, and PowerPoint; competencies: e-mail, cell phones, etc.

Language Skills

+ Must be fluent in English (oral and written). Spanish would be a strong asset.

Mathematical Skills

+ Business math skills required (food costing, margin calculation, ROI development, etc.)

Reasoning Ability

+ The position requires the ability to work independently, exercise good judgment, and be proactive. The candidate must also maintain confidentiality and possess a high degree of personal integrity.

Work Environment

+ This position will be based in Cincinnati, OH, with frequent travel to Sarasota, FL, and New York. It will also require extended time in grocery stores, exposure to cold storage, and standing on hard surfaces.

Time Type:Full time

Department:Marketing Innovations