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Workfront Support Engineer

The Workfront system administrator/engineer is responsible for building, maintaining, and updating the Workfront configuration and preferences, including setup, portfolio, program, and group management, reporting oversight, custom forms, automation, user management and license allocation. In addition, this role drives the roadmap for system expansion and optimization, creating and maintaining process documentation, as well as monitoring systems and workflow standards.

In this role, you will be a resource on all aspects of Workfront including Business and IT support, configuration, user management, creation of dashboards, Fusion development, reporting and troubleshooting issues.

Consult and collate business/technical requirements and act as a lead regarding Workfront initiatives with a positive, can-do attitude will be key.

Depth & Scope:

• Configure Workfront platform to meet business requirements, driving user adoption and providing work management transparency through accurate and effective reports and dashboards.

• Create, share, and update reports and dashboards as requested by leadership, partnering with business units on requirements.

• Collaborate with cross-functional stakeholders to understand current state, difficulties, and demo Workfront solutions to meet those challenges.

• Support day-to-day system needs and adjustments such as user management and experience, reports and dashboards, data integrity, audits, as well as user troubleshooting and support ticket tracking.

• Provide user support and troubleshoot technical Workfront issues and bugs and coordinate with Workfront technical support when necessary.

• Maintain and manage Workfront Support Queue.

• Technical support experience with strong interpersonal communication and troubleshooting skills.

• Create and deliver training content for cross-functional teams on system functionality, updated features, and new processes.

• Create and maintain documentation for processes, adoption, standardization, alignment, and enterprise roadmaps.

• Lead troubleshooting efforts and track support ticket requests shared by users and department leadership.

• Review and prepare for Workfront releases, implementing new functionality and communicating new features as needed

Education & Experience:

• Undergraduate degree, Postgraduate degree or Technical Certificate

• Strong academic background (e.g., computer science, engineering)

• 3-5 years relevant experience

Preferred Qualifications:

• 3 years of Workfront System Admin experience

• Fusion developer or Workfront system admin or any other Adobe certification

• 3 years of experience with Workfront Fusion automation tool to be able to code different modules

• 3 years of experience configuring and customizing varied processes within Adobe Workfront

• 3 years of experience with text mode reporting, user management, workflow/queue/custom forms configuration/customization.

• Understanding a process, and how information flows thru the process and apply that to a Workfront model

• Experience in creating and delivering training content for cross-functional teams on system functionality, updated features, and new processes.

• Project Management/Operational Process/Technical Support experience will be an asset

• Excellent written and verbal communication skills with attention to detail

Customer Accountabilities:

• Develops new solutions as required for engineering programs and projects within assigned area

• Develops new features and performs unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards

• Supports business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes) May also be responsible for peer code review

• Works with technology partners to ensure the configuration and custom components meet application requirements and performance goals

• Analyzes the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates

• Works with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals

• Monitors product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required

• Documents and verifies system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project

• Participates in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements

• Creates and maintains quality code, ensures defect free programming consistent with standards; provides code maintenance and support during testing cycles and post-production deployment and participates in reviewing peer coding

• Provides technical expertise during Incident management, analyzes incident reports and outages, performs impact assessment for incidents and facilitates internal and external communication throughout incident resolution

• Participates in identifying and recommending development / testing solutions / tools in support of project / application objectives

• Assists in the development / maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want |** **www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant** **http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Programmer/Analyst_

**Organization:** _NA APPS LOC PRACTICE_

**Title:** _Adobe Workfront - Support Engineer_

**Location:** _NJ-New Brunswick_

**Requisition ID:** _080591_