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Summary This position is located at the Library, Andersen Air Force Base (AAFB), Guam. The mission of Joint Region Marianas (JRM) Warfighter & Family Readiness (WFR) is to provide the highest quality programs and services to the military community through self-sustainment across all quality of life programs. Responsibilities Major duties and responsibilities are summarized below. The purpose of this position is to provide front desk, program, and customer service support in Navy MWR main libraries, branch libraries, and resource centers. Library Front Desk / Customer Service Support: - Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities. - Registers library users so that these patrons may borrow library materials. - Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software. - Removes items from the book drop daily and clears these items from patron accounts. - Reports high circulation items which are in poor condition or missing to supervisor. - Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution. - Completes weekly, monthly and quarterly program and collection usage reports. - Assists with processing interlibrary loan requests. - Re-shelves new and returned library materials. - Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials. - Assists with collection weeding projects. - Assists with patron computer usage and troubleshoots minor hardware and software issues. - Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices. - Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons. - Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons. - Maintains library book displays. - Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples). - Maintains knowledge of other programs' point of service for library program in a collocated areas, ensuring patrons receive assistance from all MWR front desk team members. - Sorts mail and checks magazines and newspapers as necessary. - Informs leadership and library teammates when supplies are getting low and need reordering. - Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming. - Completes required military and library trainings on time. - Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts. Library Program Support: - Assists library programmers with program preparations to include craft and decoration preparations. - Assists library programmers with program execution to include set-up, tear-down, and presentation support. - Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions. - Researches current library program trends and recommends popular library programs to library leadership. A complete list of duties and responsibilities will be provided at the time of hire. Requirements Conditions of Employment Qualifications In order to qualify for this position, resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education (http://www.ed.gov/admins/finaid/accred/). Applicants qualifying based on education, time in grade, credentials, certification, training and/or module completion MUST provide proof of education (i.e. official transcripts/high school diploma), personnel action or SFS0, credentials, statement of service, certification, training and/or module completion at the time of resume submission. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. Knowledge of basic service operations for libraries. Knowledge of Navy MWR Library's mission. Knowledge of other MWR programs and their purpose. Knowledge of front desk library operations that include library circulations. Knowledge of technology devices and software applications. Skill in providing excellent customer service. Skill in the use of technology devices and software applications to include Microsoft Office applications. Skill in typing. Skill in reading comprehension and basic math. Skill in public speaking. Ability to work independently and as part of a team. Ability to communicate both orally and in writing. The work may require long periods of sitting, standing, walking, bending, and driving. Ability to lift, pull, push and carry 45 pounds. Occasionally required to move heavier items. Hours of work will vary as required by the needs of the program. Incumbent may be required to work early, late, and on weekends and holidays. Position has been designated as Non-sensitive. Incumbents must satisfactorily complete all child care background check requirements in accordance with DoDI 1402.05, to include Navy Installation Records Checks (IRCs) and a Child Care Tier 1 investigation processed through DCSA. Incumbent may be required to work outside in inclement weather for special events and programs. Must possess and maintain a valid and active U.S. driver's license to drive a government vehicle in the performance of duties. Education *SEE QUALIFICATIONS Additional Information Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of these requirements. All selections are contingent upon obtaining satisfactory background and employment reference checks. Males must be registered for or exempt from Selective Service (https://www.sss.gov/register/). Selectees are required to participate in direct deposit. We are an E-Verify participant. This announcement may be used to fill additional vacancies within 60 days of issuance of referral certificate. The Department of the Navy is a drug-free workplace. The use of illegal drugs by CNIC NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Military members and their families have a right to reliable and productive Federal workforce. ***Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws. A positive drug test result for marijuana (or any other drug tested for) will result in withdrawal of the tentative job offer and ineligibility to apply for a position within the Department of Defense for 6 months from the date of the drug test.*** The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or other non-merit factor. The Department of the Navy provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to: [email protected] to ensure proper consideration is given. The decision to grant an accommodation will be made on a case-by-case basis. PRIVACY ACT STATEMENT FOR NAF APPLICANTS: Authority to request this information is derived from 5 U.S.C. 301, Departmental Regulations. The purpose of this information is to determine the qualifications, suitability, and availability of applicants for employment with a NAF activity, and of current employees for reassignment, reinstatement, transfer, or promotion. The information will be used to assess qualifications, entitlement, and overall employment suitability. Completion of information on this form is voluntary. Failure to provide this information may prevent you from receiving full consideration for the position you seek. BENEFITS: Regular Full-Time (35 - 40 hours per week) All benefits offered including medical, dental, life insurance, spouse & child life insurance, long term disability, annual and sick leave, retirement, and 401(k) savings plan. Regular Part-Time (20 - 34 hours per week) Medical, dental, life insurance, spouse & child life insurance, annual and sick leave, retirement, and 401(k) savings plan. Flexible (0 - 40 hours per week) No benefits offered.