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Responsible for assisting with all Salesforce initiatives for the Medicare Advantage line of business from the scoping phase through mapping and overall execution; develop requirements analysis, perform case reviews, and conduct fit/gap analyses by applying an in-depth understanding of the member/prospective member journey; support management systems analysis while considering the business implications of the application of technology to the current and future business environment; communicate issues and risks directly with technical management and key stakeholders to ensure a fully integrated solution across multiple work streams; analyze information from various sources to identify trends and opportunities as well as identify information flow; support scrum teams by defining workflows based on management needs; regularly report progress to various levels of leadership within organization and to help leaders make actionable organizational decisions; keep abreast of new capabilities and functionalities needed across the business management processes being supported; plan, design, and recommend business processes to improve and support business management activities; facilitate meetings with stakeholders to gather and document requirements, patterns, workflows, gaps, and potential solutions; perform initial analysis of identified management systems issues; understand, develop and propose business requirements; serve as operational business unit SME for the Medicare sales Operations and Retention team; attend daily stand-up meetings, sprint planning, code reviews, and appropriate decision-making methods as part of overall management practices analysis; aggregate, analyze, and distribute reports on sales to appropriate internal and external stakeholders; utilize and apply knowledge of fit/gap analysis, management information systems, management practice analysis, business analytics, technical workflows, customer enrollment processes, enrollment metrics tracking/analysis, management/stakeholder presentations, online project implementation processes, and survey data gathering/analysis techniques to perform assigned duties; collaborate cross-functionally with all business function units to ensure membership growth and member retention metrics are reported; focus on immediate needs of the department sales operations to coordinate process improvements for optimum department performance; and coordinate the reporting and monitoring for all lead generating sources.

Location : Detroit, Michigan and multiple undetermined worksites throughout the US.

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Education: Bachelors Degree in Business Administration, Management Information Systems, Computer Science, or in a related field of study (will accept equivalent foreign degree);

Experience: Six (6) months in the position above, as a Systems Administrator, as a Graduate Assistant, or in a related occupation;

Other Requirements: Experience must include six (6) months use of all the following: fit/gap analysis, management information systems, management practice analysis, business analytics, technical workflows, c ustomer enrollment processes, enrollment metrics tracking/analysis, management/stakeholder presentations, online project implementation processes, and survey data gathering/analysis techniques.

Will also accept any suitable combination of education, training, and/or experience

Additional Information

+ Organization: HAP (Health Alliance Plan)

+ Department: SALES ADMINISTRATION

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.