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Req #: 247621

Department:

Job Location Detail: Telework 2 or fewer days per week.

Posting Date: 07/09/2025

Closing Info:

Open Until Filled

Salary: $6,939 - $9,409 per month

Shift: First Shift

Notes:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701\_a11y.pdf)

Although open until filled, priority application date is August 8th, 2025.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The School of Dentistry has an outstanding opportunity for an Assistant Director, Student Success to join their team.** **POSITION PURPOSE

The Office of Student Success provides direct support services to predoctoral dental students and advises on the support of graduate students in the University of Washington School of Dentistry. The office is also responsible for the School of Dentistry predoctoral admissions process as well as pathway and outreach activities that encourage the entry of diverse candidates into the applicant pool. The Office of Student Success is committed to equity, diversity and inclusion in the dental workforce and the entire university community.

The Assistant Director of Student Success oversees the staff and processes providing academic, financial, and counseling support for predoctoral students and serves as a resource for graduate program directors and coordinators in the School of Dentistry.

Reporting to the Assistant Dean for Student Success, this position serves as the lead point of contact for student services at the School of Dentistry.

The Assistant Director of Student Success is responsible for directing staff as well as participating in providing academic, financial aid, student activity, and personal counseling to prospective students and current (280+) professional dental students. Serves as a resource for dental alumni as well as graduate program directors and coordinators who in turn support the School's 75+ graduate students.

The Assistant Director of Student Success plays a key role in planning, developing, and administering resources for the program. They serve as administrator for the Student Success Office in areas such as budgeting and purchasing, HR and staff supervision, accreditation, institutional surveys, records management, office resources, and facilities management.

The Assistant Director of Student Success establishes policies and procedures to provide excellent customer service, streamline business operations, and direct faculty and staff activity related to student services. Works closely with various campus offices and serves on university committees and working groups to advise and implement strategic or administrative goals across the campus.

POSITION COMPLEXITIES

This position requires flexibility in both the planning and execution of institutional as well as national programs and policies, many of which are established based on growing compliance requirements and the evolving needs of students. The nature of the work, which involves both the counseling of students, as well as the oversight of counseling of students by others, involves making oneself available beyond the 40-hour work week. Professional students have emergent needs that must be addressed immediately (e.g., personal crises, injuries, last-minute deadlines), some of which may require consultation with (or intervention between) administrators and faculty. For example, missing deadlines could damage student career opportunities when providing recommendations for externships and residencies. The employee also must develop and maintain an institution-wide perspective when dealing with policy or procedural concerns and be able to make judgment calls concerning student, staff, and faculty matters, in addition to successfully addressing and resolving issues involving all parties.

POSITION DIMENSIONS AND IMPACT TO THE UNIVERSITY

As one of only two dental schools in the State of Washington and one of only three US dental schools in the region, the UW School of Dentistry is instrumental in providing education and training for students from Washington and surrounding states. With a demonstrated maldistribution of dentists in the region, recruiting and retaining excellent students is critical in addressing disparities in oral health care. This position ensures that the prospective and current students who will become our future private practice dentists, public health dentists, dental instructors, and dental researchers, receive the support and services they need to reach their educational goals.

**DUTIES AND RESPONSIBILITIES** 60% Administration and Operations

• Works in conjunction with the Assistant Dean for Student Success in the development and execution of strategic planning, initiatives, and compliance for the department and the School.

• Manages the fee-setting and fee collection process for all students, including the research and development of background data and justification for costs both to school administration as well as to the Office of Financial Aid. Analyzes UW Dentistry tuition and fees in comparison with other dental schools, and also makes general recommendations for increases or reductions based on the knowledge of student debt, job market, etc.

• Responsible for understanding, interpreting, and applying UW and School of Dentistry policies and procedures governing programs, instructors, staff, and students. Must be effective in working across operational teams within the School of Dentistry as well as with academic and other support units at the University, with faculty, and with prospective and enrolled students.

• Exercises independent management authority and exemplifies broad discretion in working with faculty, staff, students, alumni, the general public, financial contributors to the school, recruiters, national dental organizations, and various offices on campus.

• Participates in School's national accreditation process. Together with the Assistant Dean for Student Success, develops the student services portion of the School's American Dental Association (ADA) Commission on Dental Accreditation self-study document. Meets with ADA Commission members during site visits to respond to questions regarding the report content.

• Administers the post-graduate application process which includes working with the Assistant Dean for Student Success to process 30-50 letters of recommendation annually for fourth-year students and alumni who apply to postdoctoral programs and residencies.

• Administers the School's scholarship and awards programs which include School of Dentistry scholarships (approximately $275,000 per year), national scholarships, as well as local and national awards. 50-100 individual scholarships and awards are provided per year to 100+ students.

• Creates accessible and efficient support mechanisms for student services management, tutoring, test proctoring, course scheduling, registration; implementation of School initiatives; compliance with policy.

• Manages departmental budgets which include loans, scholarships, and operations.

• Supervises at least one full-time staff member. Responsible for hiring/firing, completing performance evaluations with related counseling, and making recommendations for salary and merit increases.

• Supervises school-wide public event coordination including Graduation Ceremony, Honors and Awards Ceremony, White Coat Ceremony, and Orientation for four predoctoral class levels as well as annual graduate orientation.

• Serves as a member of the UW Student Financial Aid Advisory Board, the UW Registrar's Roundtable Committee, and the Student Data Council.

• Serves as a member of the School's Administrative Leadership Group, and both supports and contributes to the School's Student Life and Professionalism Committee and Graduate Directors Committee.

• Serves as administrator for permissions and usage of School student database and as a primary advisor in terms of construction, alterations, and user needs.

• Supervises predoctoral student records and the Student Success departmental records retention programs. Reviews and approves School of Dentistry staff/faculty requests for access to the UW Student Database (SDB).

40% Advising

• Provides financial aid counseling and support to students which includes administration of loans, scholarships, loan counseling, budget counseling, and documents processing.

• Provides academic and personal counseling on a variety of other topics when needed.

• Serves as the primary school liaison with the Offices of Student Financial Aid, Office of Student Fiscal Services, and Office of the Registrar, Student Housing Office, etc.

MINIMUM REQUIREMENTS

• Bachelor’s Degree in Any Field

• Four to five years’ experience in working in an educational/public services environment with diverse populations, which should reflect increasing responsibilities in administration and fiscal management.

_Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration._ **CONDITIONS OF EMPLOYMENT**

This position coordinates and oversees a variety of task and functions, and has a flexible working schedule to accommodate the heavy workload caused by externally imposed deadlines (accreditation, organizational surveys, program application cycles, etc.) and by the constantly fluctuating needs of students. If deadlines are not met, students are impacted negatively.

**Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.