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Work Shift:

Please see job description for details.

Time Type:

Full time

Department:

CC407270 Human Resources

Summary:

The Supervisor, Benefits plays a critical role in ensuring the effective administration and compliance of our organization's comprehensive employee benefits programs. This position leads and mentors a team of benefits specialists, overseeing the day-to-day operations of all health, welfare, and retirement plans. The Supervisor acts as a subject matter expert, a point of escalation for complex issues, and a key partner in delivering a positive and compliant benefits experience for all employees.

Additional Information:

Required Education:

Bachelor's degree in a related field of study.

Recommended Education:

Required Work Experience:

Related Field - 3-5 years of experience in HR and/or Benefits Administration

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Certified Benefits Professional (CBP) - World at Work, Certified Employee Benefit Specialist (CEBS) - International Foundation of Employee Benefit Plans, Professional in Human Resources (PHR) - HRCI, SHRM-CP - SHRM

Description

1.** **Team Leadership & Development

Supervise, train, mentor, and evaluate the performance of a team of Benefits Specialists. Provide guidance, support, and professional development opportunities to team members. Delegate tasks effectively and ensure equitable workload distribution among the team. Foster a collaborative, positive, and high-performing team environment. Conduct regular team meetings to share update, best practices, and address challenge.

2.** **Benefits Program Administration & Oversight:

Oversee the accurate and timely administration of all employee benefits programs, including but not limited to: medical, dental, vision, life, disability, flexible spending accounts (FSAs), health savings accounts (HSAs), EAPs, and wellness initiatives. Manage the administration of retirement plans (e.g., 401(k), 403(b), pension plans), including contributions, distributions, and compliance. Ensure efficient processing of new enrollments, changes, terminations, qualifying life events, and COBRA administration. Coordinate and oversee all aspects of annual Open Enrollment, including system configuration, communication development, employee education sessions, and post-enrollment audits. Manage the leave of absence process (FMLA, ADA, and state/local leave laws), ensuring compliance and proper tracking. Reconcile benefits invoices monthly/quarterly to ensure accuracy and timely payment to carriers. Serve as the primary point of escalation for complex employee benefits inquiries and issues, providing empathetic and accurate resolutions.

3.** **Compliance & Reporting:

Stay current with federal, state, and local benefits laws and regulations (e.g., ERISA, HIPAA, COBRA, ACA, FMLA, IRS, DOL, etc.) and ensure all benefits programs remain compliant. Assist in the preparation and submission of required compliance filings (e.g., Form 5500s, ACA reporting) and external audits. Maintain accurate benefits records and documentation in accordance with legal requirements and company policy. Develop and update benefits policies, procedures, and communication materials to ensure clarity and compliance.

4.** **Vendor Management & Collaboration:

Act as a key liaison with benefits vendors, brokers, and consultants to resolve administrative issues, monitor service levels, and ensure contract adherence. Participate in vendor review meetings, providing insights into operational effectiveness and employee feedback. Collaborate with Payroll, HRIS, and other internal departments to ensure seamless integration of benefits data and processes.

5.** **Employee Communication & Education:

Develop and deliver clear, concise, and engaging benefits communications, presentations, and educational materials to employees. Conduct new hire benefits orientation sessions. Proactively identify opportunities to improve the employee understanding and utilization of benefits.

6.** **Process Improvement & HRIS Utilization:

Identify and implement process improvements to enhance efficiency, accuracy, and the employee benefits experience. Leverage the HR Information System (HRIS) and benefits administration platforms to their full potential, ensuring data integrity and system optimization.

7. Others duties Assign

Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

_“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”_ Michael – Business Operations Manager

•Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst

•We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator

•Care, love, and hope for children!” Kathy – Administrative Assistant

•When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.