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Job Overview

The Service Delivery Specialist is responsible for the development and implementation of education & development programs across the organization. They will partner with subject matter experts and site contacts to conduct needs assessments, evaluate various education methods to determine most effective intervention, and support the implementation. Using a structured process, they will assess, develop, and deliver programs across the system, supported sites, or requested departments.

+ Partner with OD&L team members and department leaders to investigate client needs and propose learning solutions which are innovative, inspiring, efficient, and are in alignment with organizational objectives. Working with HR, site leadership and employees to continually evaluate and refine the training as needed.

+ Utilize stand-up training skills to conduct face to face and virtual educational sessions for a variety of audiences across Fairview including staff and managers; able to adjust style to address group dynamics to promote a welcoming and supportive learning environment.

+ Oversee and facilitate the key system development offering for the system, including New Employee Welcome, development classes, development webinars, and New Leader Onboarding

+ Facilitate division, and function-based leader and employee development opportunities including team interventions or department development opportunities.

+ Ensure that all offered learning solutions are supported with clear learning objectives, a high level of interactivity, and direct role application. Follow through the process with subject matter experts to ensure all materials are correct from a content perspective.

+ Stay current with organizational changes in the policy or processes and maintain/update curriculum for

+ Ensure smooth transition and partnership between curriculum design, content delivery, and site-based support.

+ Possess the ability to function independently in a multi-task environment, as well as part of a team.

Organization Expectations, as applicable:

+ Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

+ Partners with patient care giver in care/decision making.

+ Communicates in a respective manner.

+ Ensures a safe, secure environment.

+ Individualizes plan of care to meet patient needs.

+ Modifies clinical interventions based on population served.

+ Provides patient education based on as assessment of learning needs of patient/care giver.

+ Fulfills all organizational requirements.

+ Completes all required learning relevant to the role.

+ Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards.

+ Fosters a culture of improvement, efficiency, and innovative thinking.

+ Performs other duties as assigned.

Required

Education

+ Bachelor’s Degree in HR, Education or related filed

Experience

+ At least 3 years’ experience in professional training & development role or equivalent

+ In depth knowledge and experience in the application of adult learning and training best practices; including identifying and creating most effective intervention to meet identified need

+ Exceptional virtual and classroom instruction, facilitation, and presentation skills

+ Ability to research/write instructional objectives and develop training materials

+ Must be customer focused and possess strong critical thinking and analytical skills to identify organizational issues of diverse scope and complexity, develop solutions, and implement action plans

+ The ability to proactively initiate, plan, manage and drive multiple projects and effectively prioritize workload

+ Ability to influence others and interact with all levels of the organization

+ Excellent verbal and written communication skills

Preferred

Experience

+ Five or more years of experience in professional training and development role

+ Familiar with measurement and analysis tools, benchmarking/best practices,

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status