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**Job Title:** Customer Service Account Specialist (Direct Hire)

**Location:** North Attleboro, MA

**Pay Range:** $20.00 – $23.00 per hour

**Schedule:** Full-Time | Monday-Friday 8am to 5pm

**Interview Format:** Initial interview via Microsoft Teams

Position Overview

We are currently seeking a **dedicated and detail-oriented Customer Service Account Specialist** to join our Refining Customer Service team in North Attleboro. This is a **direct hire** opportunity offering a competitive salary and excellent benefits.

In this role, you will manage a portfolio of 10 or more customer accounts and serve as the **primary point of contact** from the moment a customer is acquired through final settlement. You will be the customer’s advocate—ensuring exceptional service, accurate transactions, and long-term satisfaction.

The ideal candidate will thrive in a fast-paced environment and demonstrate a proactive, organized, and solutions-focused mindset.

Key Responsibilities

+ Build and maintain strong relationships with assigned customers through responsive and personalized service

+ Manage the full lifecycle of customer transactions from lot initiation through final settlement

+ Ensure pricing terms and conditions are current and accurately reflected in all customer records

+ Proactively identify and escalate potential delays or issues to management

+ Execute and track all payments, advances, and settlements, ensuring timely and accurate delivery

+ Collaborate effectively with internal departments and regional sales managers to resolve issues and streamline service

+ Educate customers on self-service tools such as the Customer Portal

+ Audit and correct account data regularly to reduce errors and enhance accuracy

+ Understand and follow Standard Operating Procedures (SOPs) while proactively managing risk

+ Provide consistent feedback to improve processes and drive customer satisfaction

Required Qualifications

+ Associate’s degree in Business or related field

+ Minimum of **3 years of experience** in account management, customer service, or a related role

+ Experience in the **precious metals industry** is a plus

+ Proficient in Microsoft Office (Word, Excel, Outlook)

+ Experience with ERP systems; **SAP preferred**

+ Excellent verbal and written communication skills in English; **Spanish is a plus**

+ Strong organizational skills with the ability to manage multiple priorities

+ Exceptional interpersonal and customer service skills

+ Ability to work independently and handle high-pressure situations with professionalism

+ Comfortable working on a computer for extended periods

+ Quick learner with the ability to adapt to changing processes and priorities

Benefits

+ Medical, Dental, and Vision Insurance

+ Life Insurance

+ 401(k) with Company Matching

+ Paid Time Off

+ Tuition Reimbursement

+ AD&D Insurance

+ Short-Term and Long-Term Disability

+ Flexible Spending Accounts (FSA)

**Job Type:** Direct Hire, Full-Time

**Compensation:** $20.00 – $23.00 per hour

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.