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Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. With over 22,000 specialists in more than 60 countries (https://www.turnerandtownsend.com/locations/) , we blend local knowledge with global insight (https://www.turnerandtownsend.com/insights/) to tackle challenges of any scale.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

**Turner & Townsend** is seeking an experienced **Finance Systems Support Analyst** to ensure the efficient and effective operation of Microsoft Dynamics 365 (D365) across our North America business. This role is ideal for someone with a strong finance background and hands-on experience with ERP systems. D365 is preferred, but experience with other ERP platforms will also be considered.

The successful candidate will become a Subject Matter Expert in D365, supporting finance and operational users, troubleshooting issues, and driving continuous improvement in system usage and processes.

*** Working in-person from our Atlanta office is required a minimum of two days per week. ***

Key Responsibilities:

+ Provide technical support to finance and operational users to resolve system issues.

+ Respond to queries via the D365 helpdesk, covering project setup, purchase-to-pay, invoicing, intercompany transactions, and purchase orders.

+ Research and recommend solutions to user-reported problems.

+ Deliver one-on-one or small group coaching on D365 processes.

+ Report and investigate bugs and incidents.

+ Maintain and update training materials on the D365 Hub; lead training sessions for end-users.

+ Support new entity transitions to D365 (hyper care).

+ Perform system administration tasks and test configuration changes in test environments.

+ Develop and review financial systems procedures and reporting to ensure operational effectiveness and system integrity.

+ Identify and support process improvements within financial systems.

+ Collaborate with the Group D365 Support team and support integration projects across the company.

+ SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Qualifications

+ Bachelor’s degree in finance, accounting, information technology, or a related field.

+ Experience working in a finance role using an ERP system (D365 preferred, but other ERP experience acceptable).

+ Strong understanding of business systems and operational processes.

+ Clear and confident communicator, capable of coaching operational users through D365 processes.

+ Strong customer focus with a track record of supporting demanding users and senior stakeholders.

+ Comfortable in a fast-paced, dynamic environment with a solution-oriented mindset.

+ Quick learner with strong analytical skills and the ability to interpret complex information.

+ Experience in project management and procurement processes is a plus.

+ Advanced proficiency in Microsoft Excel.

+ Strong technical foundation with a solid understanding of computer and networking systems.

+ Excellent oral and written communication skills.

+ Outstanding interpersonal and customer service skills.

+ Ability to explain technical concepts clearly to both technical and non-technical audiences.

+ Excellent time management and prioritization skills.

Additional Information

**The salary range for this full-time role is** **$80K-$110K** **per year.** Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

_Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change._

_We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance._

_Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community._

_Please find out more about us at www.turnerandtownsend.com/_

_All your information will be kept confidential according to EEO guidelines._

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_It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time._

_Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review._