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Overview

The Workforce Management Program Manager contributes to REI’s success by planning, managing, and executing a portfolio of projects that apply experience and analysis to produce complex business deliverables for labor hours management, store staffing and capacity planning. This role will work within the division and cross-divisionally to identify opportunities and deliver prioritized recommendations that lead to efficient and accurate staffing in stores based on engineered labor standards derived from time motion studies and in-store observations and will additionally support store structure and Co-op initiatives. The Program Manager will work remotely as well as travel to various locations to conduct research, collaborate with field teams, and/or execute program/project launches.

Responsibilities and Qualifications

+ Oversees the management of a portfolio of programs and projects that support divisional priorities and in-line with REI’s strategy.

+ Develops requirements for programs and projects while continuously evaluating the needs of customers and employees. Identifies and provides recommendations for process and program improvements. Research trends, opportunities, threats, competitors and other factors that affect the program.

+ Initiates, plans, and delivers medium to large cross-divisional, multi-year initiatives. Utilizes established project management methodology or where appropriate, partners with Project Manager(s) in leading/influencing project implementation.

+ Ensures program quality and success through management of action items, issues, and decisions, assessing risks, initiating change requests, identifying resource needs, meeting deadlines for deliverables, and financial planning.

+ Appropriately escalate barriers to project managers and department leaders.

+ Works with cross-divisional leadership to identify and close critical program gaps.

+ Collaborates with the manager to ensure that each program is on strategy, on time and within budget.

+ Facilitates and leads collaborative cross-functional meetings.

Qualifications

+ 5+ years experience managing medium to large cross-divisional, multi-year projects with a business and technology focus

+ 5+ years experience leading program development and omni-channel strategy

+ Certification in program management, process improvement (e.g. Lean, Six Sigma), and/or project management (e.g. PMP) preferred

+ Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities

+ Consolidates information from various sources including feedback from others to reach sound decisions

Closing

**At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (https://foryourbenefit-rei.com/) for a detailed overview of benefits plans by employee profile.

Pay Range

$85,400.00 - $120,700.00 per year