• Media and Academic Technologies Services (MATS)…

    Genesee Community College (Batavia, NY)


    GENERAL FUNCTIONS

    The MATS Assistant will support department and other ITS staff in providing media and technology services to faculty, staff, students, and visitors. such as level 1 hardware triage, TeamDynamix tickets, AV for events, inventory management and other clerical tasks, and AV hardware maintenance.

    SPECIFIC RESPONSIBILITIES

    The following are typical responsibilities associated with this position. The specific responsibilities may vary and will be assigned accordingly by the supervisor.

     

    + Perform tier 1 triage of AV problems and support department and ITS staff to resolve these problems

    + Create help and service tickets

    + Support fulfillment of AV requests

    + Maintain, clean, set-up, take-down, store, and organize AV equipment

    + Perform clerical tasks?e.g, answer phones, take messages, triage walk-in requests

    + Additional tasks based on experience and interest, such as: compose/review knowledge base articles, inventory management system, digital signage content management

    Job Requirements:

    SKILLS REQUIRED

    + Customer service experience (phone, cashier, sales, etc.)

    + Knowledge of, interest in, and/or experience with audio-video technologies, like projectors, televisions, AV controllers/switchers, virtual reality hardware

    + Basic understanding and usage of Microsoft 365 programs (Word, Excel, Outlook, etc.) and web browsers

    + Punctual, reliable, responsible, trustworthy, polite

    Equipment Used:

    PC computer (possible Mac, too), desk phone, AV hardware (e.g., televisions, projectors, switchers/controllers, amplifiers, document cameras, PTZ cameras, virtual reality hardware)

    Physical Demands:

    Must be able to sit, bend, stand for some to all of a work shift and be able to lift 50 pounds.

    Additional Information:

    Work Schedule / Availability: 5-8 hours per week (minimum 1 hour/shift and at least two days/week), Monday to Friday, 8am - 4pm, beginning on or after 9/1/25, when Fall and Spring classes are in session. Weekly hours and schedule may be flexible and are subject to budget allotment and supervisor approval.

     

    Contact Information: If you have questions about the position, contact Greg Brooks [email protected]

     

    Students with or without Federal Work Study are encouraged to apply.