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Description

A premier Philadelphia-based law firm dedicated to advocating for victims of catastrophic personal injury. With a proven track record of success, our firm provides compassionate and aggressive representation to clients who have suffered life-altering injuries. We are seeking a highly motivated and empathetic Intake Specialist to serve as the first point of contact for prospective clients and help ensure each inquiry receives prompt, professional attention.

+ Serve as the initial point of contact for potential clients via phone, email, and online inquiries

+ Conduct detailed intake interviews to gather relevant case facts and client information

+ Assess case viability using firm guidelines and escalate qualified leads to attorneys for review

+ Maintain accurate and organized records in the case management system

+ Follow up with potential clients to collect missing documentation or clarify information

+ Demonstrate empathy, professionalism, and discretion in all client interactions

+ Collaborate with attorneys, paralegals, and other staff to ensure a seamless client onboarding process

+ Provide updates to clients on the status of their intake process when appropriate

Requirements

+ 1+ years of intake, client services, or legal support experience, preferably in a personal injury or plaintiff-side firm

+ Familiarity with personal injury case types including motor vehicle accidents, medical malpractice, product liability, and premises liability

+ Excellent verbal and written communication skills

+ Strong organizational and time management skills

+ Ability to handle sensitive information with confidentiality and professionalism

+ Proficiency with legal CRM or case management systems (e.g., Needles, Clio, Filevine) is a plus

+ Bilingual (English/Spanish) preferred but not required

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .