• Director of Customer Experience

    Robert Half Finance & Accounting (West Chester, PA)


    Description

    Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.

    What you get to do everyday

    • Account/Database Management

    • Order Management

    • Resolve customer inquiries/billing disputes

    • Develop and implement customer service strategies

    • Oversee training and research programs

    • Collaborate cross-functionally with other departments

    • Troubleshoot data performance inquiries

    • Train, Coach, and Mentor Customer Service Team

    Requirements

    The ideal Director of Customer Experience will have a Bachelors degree in Business Administration.

    Other requirements for the Director of Customer Experience role include and are not limited to:

    • 5+ years of Customer leadership experience

    • MUST have experience working with sales teams as well as customer service teams

    • Knowledge of KPI’s, employee relations, etc.

    • Strong analytical skills and ability to interpret customer data

    • Proficiency with CRM systems, customer feedback platforms, and customer analytics tools

     

    For more information on this Director of Customer Experience role and other full time accounting and finance opportunities, please contact us at 484.214.2682 and reference JO#03710-0013258502.

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .