• Customer Service Representative/Scheduler

    Robert Half Office Team (Lapeer, MI)


    Description

    Position: Customer Service Representative/Scheduler

     

    Hours: Monday-Friday 7:00am-4:00pm

     

    Duration: Contract-to-permanent

     

    We are looking for an experienced Customer Service Representative/Scheduler to join our team in Lapeer, Michigan. In this role, you will play a pivotal part by providing exemplary customer service, acting as a liaison between the customer and the production team, and assisting with weekly production scheduling. This onsite contract-to-permanent position is ideal for someone with a strong background in customer support and administrative tasks within the manufacturing industry.

    Responsibilities:

    • Respond promptly to inbound calls and address customer inquiries with professionalism.

    • Manage email correspondence to resolve issues and provide accurate information.

    • Perform data entry tasks to maintain organized and up-to-date records.

    • Handle order entry and ensure timely processing of customer requests.

    • Coordinate production scheduling and track orders to meet deadlines.

    • Engage in outbound calls to follow up on customer concerns or inquiries.

    • Utilize Microsoft Excel and Word to create reports and documentation.

    • Collaborate with internal teams to address customer needs effectively.

    • Demonstrate product knowledge to assist customers with questions and concerns.

    • Additional administrative tasks upon request.

    Requirements

    • Minimum of 2 years of experience in a customer service or support role within an office setting.

    • Automotive/manufacturing or similar industry experience.

    • Proficiency in answering inbound and outbound calls.

    • Strong skills in data entry and maintaining accurate records.

    • Experience managing email correspondence with a focus on accuracy and organization.

    • Familiarity with Microsoft Excel and Word for administrative tasks.

    • Ability to process orders and perform scheduling duties efficiently.

    • Excellent communication skills and attention to detail.

     

    If you are a rockstar at combining your administrative and customer service skills and are immediately available to jumpstart your next career move in Lapeer, MI than do not hesitate to apply right away! This role will interview and start within the next week.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .