• Sales Support

    Robert Half Office Team (New York, NY)


    Description

    We are looking for a skilled and organized Customer Service and Administrative Coordinator

     

    team member to join our team in New York, New York. In this long-term contract position, you will play a dual role, providing exceptional customer service for three ecommerce platforms while also managing administrative tasks for a busy office environment. This is an on-site role that requires a proactive individual with strong communication and organizational skills.

    Responsibilities:

    • Deliver outstanding customer service support for three ecommerce websites, addressing inquiries and resolving issues using Gorgias.

    • Process orders and handle requests related to missing items, product quality concerns, and replacement orders, coordinating with the warehouse as needed.

    • Manage office supply inventory, including kitchen, conference room, and restroom essentials.

    • Organize and handle incoming and outgoing mail, ensuring timely distribution and delivery.

    • Greet visitors, oversee meeting room schedules, and assist with setup and cleanup after meetings.

    • Respond to requests for product donations and charitable contributions in alignment with company guidelines.

    • Facilitate administrative communication within the office, including announcements and updates.

    • Collaborate with IT for onboarding and offboarding processes for employees.

    • Prepare expense reports for senior leadership, including the President and Director of Marketing.

     

    Requirements • At least two years of experience in customer service or administrative roles, with familiarity in using Gorgias or Zendesk.

     

    • Strong ability to prioritize tasks and manage time effectively to meet deadlines.

    • Exceptional written and verbal communication skills for precise and effective interactions.

    • High level of organizational skills and meticulous attention to detail.

    • Proficiency in Microsoft Word and Excel to complete administrative tasks efficiently.

    • Experience in ecommerce customer service or post-sales support is highly desirable.

    • Ability to assist with guest interactions and conference room scheduling.

    • Knowledge of order entry and direct mail processes is a plus. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .