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Hotel:

Hampton Roads Embassy Suites

1700 Coliseum Drive

Hampton, VA 23666

Lounge Server

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Invest in Your Future** – 401(k) plan with company match.

+ **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options.

+ **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

+ **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

+ **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.

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Availability: Full Time, 2nd Shift

Starting At: $3.25 + tips

Join the team at Hampton Roads Embassy Suites as a Lounge Server and be at the heart of delivering exceptional guest experiences!

This role is integral to our hospitality operations, providing attentive service in our sophisticated lounge environment.

As a Lounge Server, you will welcome guests, take orders with precision, and ensure their comfort while collaborating closely with the kitchen team to guarantee timely and accurate food and beverage delivery.

This position offers opportunities for professional growth within our dynamic hotel chain, where dedication and excellence are recognized and rewarded. You will work alongside a passionate team of hospitality professionals, including bartenders, chefs, and management, fostering a collaborative environment that enhances guest satisfaction.

What sets this role apart is the chance to interact with diverse guests daily, making each day unique.

Elevate your career in hospitality with us, where your enthusiasm and commitment can lead to exciting advancement opportunities!

Responsibilities

+ You will provide excellent service to our guests by promptly taking and delivering accurate food and beverage orders in a friendly manner.

+ We expect you to maintain cleanliness and organization of the lounge area, ensuring tables are cleaned and reset efficiently after each guest's use.

+ You shall actively listen to guest requests or concerns, addressing them professionally and escalating to management as needed.

+ We rely on you to assist with preparing the lounge for opening and closing procedures, including inventory checks and restocking supplies.

+ You will engage with guests by sharing knowledge about menu items and specials, making personalized recommendations based on their preferences.

+ We expect you to adhere to all safety and health regulations while handling food and beverages, maintaining high standards of hygiene.

+ You shall collaborate effectively with kitchen staff and other team members to ensure smooth operation during peak hours.

+ We count on you to handle financial transactions accurately, processing payments and providing change or receipts as necessary.

Requirements

+ You must have excellent verbal communication skills to engage with guests and ensure their satisfaction.

+ We require you to possess strong multitasking abilities for managing multiple tables simultaneously without compromising service quality.

+ You should demonstrate a proactive approach in anticipating guest needs and offering appropriate recommendations on beverage options.

+ You need to be knowledgeable about our menu offerings, including ingredients and preparation methods, to accurately answer any guest inquiries.

+ We expect you to maintain cleanliness and organization of the lounge area, ensuring all seating and dining areas are presentable at all times.

+ You must exhibit reliable cash handling skills for processing payments and providing accurate change efficiently.

+ You should have the ability to work collaboratively with kitchen staff and other servers to coordinate timely food delivery.

+ We seek someone who can effectively manage time during high-volume periods to deliver prompt and attentive service.

Skills

+ Customer Service

+ Communication Skills

+ Attention to Detail

+ Multitasking

+ Problem Solving

+ Teamwork

+ Adaptability

+ Time Management

+ Food Safety Knowledge

+ Upselling Techniques

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_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!