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Systems Section Manager - Operations Processing

Augusta , Maine , United States | Management/Supervisory | Full-time

Apply by: July 18, 2025

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Maine Revenue Services

Operations Processing

Systems Section Manager

Opening Date: July 3, 2025

Closing Date: July 18, 2025

Job Class Code: 0385

Grade: 31

Salary: $80,861.37 – $114,195.06*/Annually (*Includes 12.25% recruitment and retention stipend)

Position Number:016303759

Job Description:

This position is assigned to the Operations Processing Division of Maine Revenue Services (MRS). This position is responsible for the oversight and management of MRS Operations Processing and the STARS Business Team. This position will p lan, develop, evaluate, and direct highly specialized tax support functions and agency operational programs by delegating to team leaders/project managers with varying levels of authority in order to establish operational goals and ensure objectives of the section, division and agency are met. Supervision is exercised over a staff composed of professional, technical, and support personnel.

Typical Duties:

+ Manage, plan and prioritize activities of MRS Operations Processing technical, professional and support staff.

+ Leads and oversees project teams on projects having high visibility and impact and having significant complexity in areas such as enterprise integration and public access in order ensure proper coordination and communication for project success.

+ Evaluates and reviews work in progress and upon completion in order to ensure adherence to departmental policies, program direction, and audit readiness for both federal (safeguard review) and state (IT audits) review.

+ Coordinates and confers with various agencies, vendors, and agency personnel to accomplish established processing goals and objectives.

+ Directly supervises MRS and contract project managers in the execution of critical and key systems project.

+ Participates in Agency budget process by forecasting budget requirements and estimates revenue to be derived from tax systems in order to assist in state budget preparation. Issues Request for Proposals (RFPs), serves on vendor-selection panels, negotiates with vendors and awards contracts including the temporary services contractor. Contract administrator for multiple contracts. Directs and participates in inter-agency projects to ensure security of MRS information, systems and assets.

+ Develop skills of managers/supervisors to better understand hiring practices and State of Maine contract provisions regarding staffing.

+ Implements and complies with human resource laws, policies, procedures and practices such as: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of agency information security and confidentiality policies, and employee safety.

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:

+ Knowledge of applicable laws, rules, regulations, policies, and procedures

+ Knowledge of data processing technology, capabilities, techniques, and intricacies associated with a large computer system

+ Knowledge of methods and techniques for conducting automated system feasibility studies

+ Knowledge of data processing operating techniques used in a multi-shift, multi-programming operating environment

+ Knowledge of computer system concepts, designs, applications, and user and interfacing requirements

+ Ability to supervise subordinate personnel

+ Ability to develop and recommend revisions to procedures based on identified problems

+ Ability to interpret flow charts and block diagrams and evaluate programming languages and systems

+ Ability to communicate effectively

+ Ability to write clearly and effectively

+ Ability to train and direct the work of others

+ Ability to manage a highly complex activity

+ Ability to use applicable computer programs

MINIMUM QUALIFICATIONS

Ten (10) years data processing/telecommunication system experience including at least six (6) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR- a related Bachelors Degree and 6 years data processing/telecommunication system experience including at least four (4) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR- a related Masters Degree and four (4) years data processing/telecommunication system experience including at least two (2) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

+ Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

+ Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

+ Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

+ Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.